Work History

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

2022-10 - Current Dental Office Manager

Dr. Mark F. Stabley, D.D.S., Rochester Hills, MI

Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation. Oversaw facilities and equipment cleanliness and safety for optimal patient protections.

Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.

Supervised staff by implementing company policies, protocols, and work rules. Created strategies to promote exceptional customer service and create positive environment for employees and clients.

Streamlined and monitored quality programs to alleviate overdue compliance activities.

Established team priorities, maintained schedules and monitored performance. Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.

Adhered to strict HIPAA guidelines to protect patient privacy. Managed office bookkeeping with insurance billing and patient payments. 2021-11 - 2022-09 Dental Office Manager

Dr. Brian D. Brooks, D.D.S., Bellevue, WA

Created, prepared and delivered reports to various offices and patients. Assisted doctor with interviewing potential employees by asking appropriate questions and providing feedback after interviews. Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse. (HIPPA, OSHA & WISHA) Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assisted in organizing and overseeing assignments to drive office production. Implemented office policies, protocols, and work regulations. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Maintained financial accuracy when handling Day Sheets, A/R and Insurance Aging.

Set priorities and problem-solved workflow issues to maintain rapport with customers and team.

Promoted office structures and processes to encourage collaboration and increased performance.

Chelsea Lipski

Administrator

Address Utica, MI, 48317

Phone 206-***-****

E-mail adve7j@r.postjobfree.com

LinkedIn www.linkedin.com/in/chelsea-lipski-

a0b37230

2020-11 - 2021-11 Lead Administrator

Dr. Gary R. Folkman, D.D.S, P.S.

Aided colleagues and customers through regular communication and assistance. Studied processes, implemented patient communication software, and organized reports to maintain administrative workflow. Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

Oversaw successful planning and execution of staff meetings, parties and events. Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

Generated reports to suggest corrective actions and process improvements. Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies. As well as worked with audit companies. Managed office and doctor's schedule to coordinate calendar and arrange travel.

Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

Maintained personnel records and updated internal databases to support document management.

Completed forms and reports to facilitate admission, transfer or discharge of patient.

2018-03 - 2020-10 Dental Treatment Coordinator/Dental Assistant Dr. Ronald A. Bryant DDS, MSD, Pavinee Chotiwannaporn DDS, Seattle, WA Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.

Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Adhered to strict HIPAA guidelines to protect patient privacy. Completed patient referrals to other medical specialists. Greeted visitors and patients to determine needs, check appointments and direct accordingly.

Conducted communications and transactions with patients and visitors to foster positive experience.

Managed office logistics by scheduling appointments, maintaining files and collecting insurance and patient payments.

Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.

Placed new supply orders, managed inventory and restocked clerical spaces. 2016-06 - 2018-02 Registered Dental Assistant, Chairside Endodontic Arts Seattle, Seattle, WA

Educated patients by giving oral hygiene, plaque control and postoperative instructions.

Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.

Skills

Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment. Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Documented patient dental health information, medical history and vital signs for future reference.

Booked patient appointments and managed treatment details using industry- standard registration software.

Successfully assisted dentist by performing four-handed dentistry and other chair- side duties.

2015-09 - 2016-06 Registered Dental Assistant, Chairside Advanced Cosmetic And Laser Dentistry, Seattle, WA Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

Assisted dentist with paperwork and billing protocol for both routine and less common procedures.

Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Successfully assisted dentist by performing four-handed dentistry and other chair- side duties.

Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.

Prepared and arranged instruments, medications and required materials for dental procedures.

Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies. 2011-06 - 2015-07 Lead Registered Dental Assistant Dr. Timothy S. Kim DDS And Dr. Brett Nydegger DDS, Seattle, WA Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.

Took dental images following strict patient protection rules, applying lead aprons. Provided diagnostic information by exposing and developing radiographic studies.

Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs. Successfully assisted dentist by performing four-handed dentistry and other chair- side duties.

Staged tray for procedures by arranging dental instruments and equipment. Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies. Oral and writing communication

Excellent

Documentation and control

Excellent

MS Office

Very Good

Flexible and Adaptable

Excellent

Education

Certifications

Teamwork and Collaboration

Excellent

Organization and Time Management

Excellent

No Degree: Pre-requisites For Dental Hygiene

Seattle Central Community College - Seattle, WA

Part-Time Student, Prerequisites for Dental

Dean's List 2011,2012, and 2013.

Relevant Coursework: Science& Dental Hygiene

3.8 GPA

2006-09 - 2010-06 High School Diploma

Huntington Beach High School - Huntington Beach, CA Dean's List/Honor Roll 2006-2010

ROP (Regional Occupational Program) for Dental Assistant and Radiology Intern Certification

4.0 GPA

Extracurricular Activities: Volleyball, Softball, Animal Volunteering, Dental Volunteer

2008-05 RDA - Registered Dental Assistant

2021-11 Foundations of Project Management, Coursera 2008-05 CPR & First Aid Training

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