Administrative Assistant Customer Service

Jodi Stokes

**** ********* **** *****, ** *****

216-***-**** ******.********@*****.***

OBJECTIVE: Motivated individual with multiple years of experience in a variety of roles and settings possessing a strong work ethic, professionalism and initiative. Well organized with exceptional customer service and decision-making skills.

SKILLS: Critical thinking, adaptability, ability to multi-task, effective time management, ability to work under pressure, computer skills, medical terminology, insurance eligibility, customer service, communication skills dedicated team player.

EMPLOYMENT:

Administrative Assistant – Oriana House, Akron, Ohio

September 2014 – June 2015

-Assisted clients in the process of applying for Medicaid eligibility and other community

resources, client follow-up related to a variety of concerns and issues.

RN Case Manager – IV Team - Visiting Nurse Association of Cleveland

July 2003 – January 2009

-Direct patient care, overall health assessments, administered all IV medications and blood draws. Conducted patient and family education, collaborated with physicians, therapists, and home health aides.

RN – ED - Marymount Hospital, Garfield Heights, Oh

July 1996 – June 2003

-All aspects of direct patient care in the emergency department

EDUCATION:

Associated Degree – Cuyahoga Community College

June 1996

Associates of Applied Sciences – RN

Bachelor Degree – University of Phoenix

April 2014

Bachelor of Psychology – Summa cum laude graduate

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