Data Entry Customer Service
Resume:
Mahjan Nasseri
** **** **** *** ******* Ontario L3S 4L1
********@***.**.**
SUMMARY OF QUALIFICATIONS
Extremely motivated and proven sales driven customer service professional with exceptional leadership and negotiation skills gained in the Banking industry Freestyle Libre. Demonstrated ability to provide administrative support to the team and effectively organize daily activities meeting deadlines. Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex sales issues over phone. Additional areas of expertise include:
Exceptional customer service skills with proven track record of high performance over 6 years meeting sales targets and KPI’s
Ability to overcome objections and resistance to reach mutual resolution and turn these to oppourtunities to meet business needs.
Knowledge of various communication media for conveying different messages.
A self-starter and highly motivated; ability to work individually and within a team
Superior communication and time management skills with the ability to handle multiple detail-oriented projects
Exceptional telephone manners
Professionally deal with sensitive and confidential matters
Excellent listening, negotiating, problem solving and decision making skills
Comfortable with public speaking and representing company in a professional manner
High level of independence, initiative, and exercise sound judgment & anticipate needs & requirements of team and customers.
Someone who enjoys intellectual and analytical challenges
Technical Skills: MS Office (Word, Excel, PowerPoint, Outlook), Nav, CRM, Kroll, Call Centre Applications, Customer Relationship Management (CRM) applications
Languages: English, Hindi, Parsian
EDUCATION
Project Management 2015
2013
York University
Non-Profit Organization Schulich School of Business
Honors in B.HSt., Health Policy and Management, EHealth, SQL
ITT Diploma, India 1999
Web Applications, Database Managing & Programming
EMPLOYMENT
Environmental Services at Markham Stoufville Hospital 2023
Screener at Markham Stoufville Hospital 2021
Review screening tools and assess eligibility for entrance
screen all individuals entering emergency department for signs and symptoms and travel based on the screening tool; Experienced with Meditech 6.0; Bed allocation experienced while screening and helping the patients visitors in the hospital
Verify staff eligibility for entrance (ID Badge or other means)
Ensure all persons entering the facility follow proper precautionary measures and wear the correct protective apparel as required; Refer individuals to advanced screening if required
Directing individuals to proper assessment areas as needed Way finding within the emergency department Ability to escalate to triage or charge nurse for immediate assistance
Supporting patients with directions to outpatient appointments such as Fracture Clinic, After Hours diagnostic imaging, Support patients and families with parking directions/payment instructions
Support Laboring moms as directed by nurse with directions to the Mat/Child Unit
Support Visitor Policy and Provide information to families with support of charge nurse as required
Support patients/families with belongings (deliveries)
Electronic confirmation of patients and related support, Support Translation for Patients and Families as needed. Provide wheelchair support (ensure 4 wheelchairs minimum available)
Taxi Support for discharged patients in collaboration with charge nurse; Collaborate with nurses and security to support crowd control; Ensure patients have health card ready and coats are removed
Bayshore Toronto ON 2018-2021
Experience in data entry, Experience in Word, Excel and Outlook
Clerical experience in a healthcare setting, Ability to work under pressure
Ability to work well under minimal supervision; Excellent communication, interpersonal and organizational skills; Ability to read, write and speak English
Excellent interpersonal, verbal and written communication skills
Demonstrated a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
Demonstrated values consistent with MSH s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation. Demonstrated an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area. Strong work ethic and commitment
Demonstrated high standards of work outputs, highly punctual, demonstrated professionalism and reliability
VOLUNTEERING / INTERESTS
Volunteering to MSH while I was studying at University
Travel, Reading, volunteering for newcomers to Canada
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