Career Profile

Extensive experience within clinical and hospital setting as registered medical assistant

Highly focused and experience customer service professional

Ability to communicate and work successfully with fellow employees or independently

Over twenty years of experience within various office settings

Efficient, organized and flexible in high stress environments and has an energetic strong work drive

Performed leadership roles as Co-president for SPECTRUM the LGBTQA organization at Marian University and Student Senate representative for Psychology organization and SPECTRUM

Organized the annual masquerade ball for four years at Marian University

Volunteer Experience

25 plus years of continued experience volunteering at EAA (Experimental Aircraft Association) medical unit during the EAA’s airshow at in Oshkosh Wisconsin.

7 plus years of continued experience volunteering at Ruby’s Pantry a food pantry that helps individuals within the Waupaca community.

Professional Experience

Greenbrook TMS Neurohealth Center 2963 Gulf to Bay Blvd. Ste 250, Clearwater, FL 33755 (Sept 2022 - current)

-Spravato Coordinator

Responsibilities

oComplete and submit prior authorization requests to insurance companies

oInvestigate within patients charts for required documentation for prior authorizations

oCollaborate with patient, providers, patient care coordinators, pharmacies and insurance companies to help facilitate patient’s Spravato treatments

oHelp administer Spravato treatments to patients as needed

oOrganize, work and clear out an extensive pipeline of patients every month

Professional Experience

Thedacare Corp. 122 E College Ave. Appleton, WI. 54912 (Sept 2005-Sept 2022)

-Registered Medical Assistant and Triage Associate (Thedacare Behavioral Health Menasha and Shawano locations Feb 2020 – current)

Responsibilities

oComplete and pend refill medications for providers approval

oPrepare a variety of form documents for providers review and signatures, ie FMLA, STD, and prior authorizations

oCall patients with provider recommendations and schedule appointments.

oAssist with finding and contacting resources for patients when they need assistance programs.

oPerform urine drug screen tests on patients per provider’s request

oPerform vitals, vaccinations and room patients

oWas member of Standard Work Committee involved in creating implementing processes and policies within the office.

-Registered Medical Assistant (Thedacare Physicians Waupaca location, Aug 2010 – Feb 2020)

Responsibilities

oPhone triage of patients, document notes to providers with patient questions and schedule patient appointment

oGive patient test result

oNavigate throughout EPIC system within patients chart as needed

oObtain patient vitals ie: blood pressure, weight, pulse and temperature

oPerform phlebotomy procedures and distribute vaccines

oWound Care

oSanitizine and clean patient rooms

oStarted rooming for Behavioral Health specialty pilot program in September 2019

-Patient Service Representative (Corporate office, TCOC, Jan 2007-Oct 2010)

Responsibilities

oPhone triage patients and direct them to a nursing staff if needed

oNavigate throughout EPIC system within patients chart as needed

oSchedule patient appointments for all ThedaCare offices

oSchedule patient for classes

oSend new patient packets out to new patients

-Clinical Technician (Appleton Medical Center, ER Sept 2005-Jan 2007)

Responsibilities

oObtain patients vitals ie. Blood pressure, pulse and temperature

oImpute patients information into EPIC system on computer

oPerform CPR on patients and blood draws as needed

oPerform wound care, bladder scans, catheter insertion and enemas per doctors orders

oAssist doctors and nurses with any patient care needed

Professional Experience

Marian University 45 S. National Ave. Fond du Lac, WI. 54935

-Student Mentor – August 2013 – February2015

Responsibilities

oWelcome new students to Marian campus

oEducate new students on rules and regulations and where to find them in handbook and online

oFacilitate activities on campus that students will enjoy and socialize at

oAssist General Education Professor during class or with whatever task requested

oHold study sessions for General Education class

oAccessible resource and leader for the student body

oAssisting in the summer mentor program SOAR

Professional Experience

Compassionate Home Health Care, 3601 Commerce Ct. Suit 1 Appleton, WI.

-Home Healthcare agency CNA/Medical Assistant (Jun 2013-Jan 2014)

Responsibilities

oPreparation of meals and assisted with cleaning patients’ home

oPatient cares including wound care

Professional Experience

Well Fargo Home Mortgage, College Avenue WI.

-Loan Processor and Underwriter (summer of 1999-summer of 2003)

Professional Experience

Capital Credit Union

-Teller and Loan Processor (spring of 1997-spring of 1999)

Education

Bachelors of Science in Psychology from Marian University – Fond du Lac, WI. 2017

High School Diploma from First Baptist Christian School – Waupaca, WI. 1996

Certifications

QPR (Suicide Prevention Gatekeeper Program) certification - Mar 2014 - Marian University Fond du Lac, WI.

Registered Medical Assistant - certification - Jan 2015

BLS CPR certification - Dec 2021 - Thedacare

Green Dot (Assault and Domestic Violence) certification - Aug 2014 - Marian University Fond du Lac, WI.

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