IT Management
Resume:
Nathan Scott
IT Support
adve4y@r.postjobfree.com
Skills, Support & Knowledge:
IT Management
IT Administration
Generalist
Team Development
Training
Desktop Services
Help Desk
Asset Management
Project Management
Network Support
Active Directory
Data Security
Anti-Virus Support
PC/Laptop Repair
Knowledge Base
Windows 11,10,7
MS Office 365/Older
A+ Cert
Printers/Scanners
IT Ticket Systems
Google Documents
Smart Phones
CAT Connections
Satellite TV/Internet
ISP Service
Corp Development
3D Virtual Design
Experience:
18+ years of IT Support/Management & Customer/Business Support
(3/18/19 - 1/12/23): Diamond Plastics Company
Worked 5 IT Positions, Remote IT Support for 6 Manufacturing Locations, 1 Corporate Office Support, IT Admin/Management, Technician 3, Helpdesk/Deskside Support, Upgraded, Installed or Replaced 70 PCs to Windows 11, Provided Training & Support for Windows 10 & 11, Active Directory, Exchange Server Management, VPN Support, Anti-Virus Support, Corp Network Drive management, PC/Laptop/Thin Client Upgrades, Software Support/Repairs, Tech Refresh Projects, Data Backup/Recovery, Upgrades from Windows 7 to Win.10 & 11, MS Office 365/2010, Knowledge Base Development, Printers/Scanners, IP Phone, Project Management, Asset Management, and Network Cabling.
(1/7/19 - 3/13/19): Spectrum
ISP Support, Field Technician, Cable Internet & TV Installation & Repair of equipment. Customer Support, Scored A's on All Tests & Training.
(3/13/17 - 10/19/18): Stefanini, NAFTA,CNH Industrial Worked 5 IT Positions, Helpdesk/Deskside Technician 3, Remote IT Support, PC/Laptop Upgrades, Hardware & Software Repairs, Refresh/Upgrade Projects, Plant Manufacturing & Corporate Support, Data Backup/Recovery, Windows XP/7/10, MS Office Support, Knowledge Base, Printer Support, Android/IOS Smartphone, Project Management, Asset Management, Zebra Printer Support, Motorola Scanner Support, Networking, Anti-Virus & Active Directory.
(2/15/16 - 3/3/17): Dish Network
Remote Technician 2, Installed Satellite TV & Internet Equipment at homes and businesses. Repaired any issues customers might have had onsite. First time setups, to movers, and upgrades. Number one in sales of products & Smart Home Services. Installed TV's & Entertainment Systems. Provided Customer Education of equipment & products. Covered a 150 mile radius of remote support for Central Nebraska.
(5/12/12 - 2/14/16): Independent IT Contractor
PC & Laptop Support/Repair Level 3, Help Desk Level 3, Upgrades, Hardware Refresh, Virus support, Software support, IT Education, Network support, Network CAT5 and much more.
(1/16/12 - 5/11/12): Xerox
Helpdesk Specialist 3 for Xerox. Provided troubleshooting & support for FH software bugs & glitches. Email Support, Phone Support, Customer Service, Software installs & reinstalls. Installed SQL databases.
(2/14/11 - 1/15/12): IBM/ING
Data Security Tech 2 for IBM. Supplied & rotated backup server data tapes for ING. Sent tapes to Offsite Recovery & Storage. Prepared data tapes for shipping & transporting to the offsite vault. Organized & updated security data procedures & admin procedures for IBM & ING. I trained the new co-workers on daily job duties, procedures, & tasks.
(4/26/11 - 7/15/11): Midwest Recovery E-Waste
Part-time Green Refurbish Tech 3. Repaired, Refurbished, & Recycled All Electronics, Desktop Computers, Laptops, Monitors, CD, DVD, DVR players, Game Systems, Sound Systems, Servers, Appliances, Customer Service, Sales and much more.
(10/13/06 - 12/29/10): Wells Fargo Financial Corporate Technical Service Specialist lvl 2. Help Desk, Hardware/software support, Internal customer service, Windows XP, MS Office & Outlook Support, password management, software support for 30 programs. Remote Support for all of Wells Fargo Financial in the U.S., Canada, Mexico, and Guam. Trained 6 IT New Hires for lvl 1 support. Created IT training documents for the knowledge base. Averaged 60 IT service calls daily. Remedy ticket system. Resolved 95% of the tickets before escalation.
Education: Experience & Skills Equals a Masters Degree. Tested IQ of 175. Degree in Computer Technology & Information Technology. Vatterott College 2005 Des Moines, IA. GPA: 3.8 More information & references provided during interview and employment process.
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