ISIOMA LUCKY

Winnipeg, MB R*T

adve47@r.postjobfree.com

431-***-****

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful in training and mentoring employees to promote culture of collaboration and continuous improvement.

• Four years customer service experience

• High customer service standard

• Effective communication

• Listening skills

• Team Building and Support

• Front desk training

• Strong problem-solving abilities

Willing to relocate to: Winnipeg, MB - Winnipeg, MB - Work Experience

SALES CONSULTANT/REPRESENTATIVE

Vitonia INC - Winnipeg, MB

September 2022 to December 2022

• Promote and sell products and services to a target customer base.

• Retained excellent client satisfaction ratings through outstanding service delivery.

• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

• Attended advanced training sessions and conferences to increase product knowledge and productivity.

• Serve as intermediaries between a company and its customers by recommending products and services that meet a customer's needs and request.

Customer Service Representative

MTN Telecommunications - Nigeria

June 2018 to July 2022

• Worked as a full time customer service rep in a high and fast paced telecommunication company for four years.

• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

• Exceeded team goals and collaborated with staff members.

• Maintained up-to-date customer records with the company's app (MY MTN APP) while interacting with customers across email, phone and social media

• Trained over 20 customer representatives and 9 are still employed to the company. Education

Bachelor's Degree in Nursing

University of Manitoba - Winnipeg, MB

January 2023 to Present

Skills

• Communication, Computer Skills, Stress Management, Interpersonal Skills, Problem Solving, Patience, Service/Product Knowledge,Time Management, Empathy, Adaptability,Teamwork, Upselling.

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