COO

MIGUEL CAUVI

+1-305-***-**** Miami, FL adve40@r.postjobfree.com www.linkedin.com/in/miguel-cauvi

Passionate about driving growth and implementing innovative solutions to business challenges. A seasoned operations and technology executive with global expertise in transforming businesses by leveraging lean operating models, advanced data analytics, and information technology. Main Accomplishments:

• Created and implemented a customer journey platform, increasing customer satisfaction by 40%.

• Led the business development strategy and sales process for financial and consulting services.

• Implemented artificial intelligence technology and processes, which dropped claims cost by 20%, with total annual savings of more than $30M.

• Implemented lean operation models through standardization of processes, technology solutions, vendors and partners, and risk controls, reducing cost per transaction by 35% across the operation. Areas of Expertise: Strategic Planning Process, Business Model Innovation, Sales Strategy and Operations, Brand and Marketing Strategy, Organizational Development and Leadership Alignment, Digital Transformation and New Technologies such as RFID, Blockchain, Artificial Intelligence, Shared Services, Global Lean Operations, and Technology Standardization. Professional Experience & Business Impact

Mercado InterCuentas Global ABCP Limited

Managing Director 2021 - present

As the Managing Director of Global ABCP, which mission is to offer corporations innovative and efficient financial products and models, I create the legal and operational framework to provide a financial instrument backed by one or more account receivables owed and certified by an accredited debtor (Asset-Backed Commercial Papers). In addition, I set up the operational and organizational model to evolve the company into a global operation. Linked Health Corp., Miami, FL

Managing Director Chief Operating Officer 2019 - 2021 As COO of Linked Health (Employee Benefits Broker), I designed and implemented an innovative Health Insurance model that reduces the premium cost while substantially improving benefits and minimizing out-of-pocket expenses for your employees. In addition, I managed business development and customer services areas, technology platform, and strategic vendors & partnership management. Strenta Family Office, Miami, FL

Chief Operating Officer 2018 – 2018

As the COO of Strenta Family Office, I designed and implemented the business strategies, plans, and lean operating models. I applied digital and cloud technology to implement innovative customer-centric operations and processes that improved controls and obtained significant savings across the organizations. In addition, I managed the organization's daily services: Sales CRM, Finance, Marketing, Human Resources, Facilities, Data Analytics, and Technology. Leads employees to encourage maximum performance and dedication to the company's growth strategy. Insigneo Financial Group, Miami, FL

Managing Director Chief Operating Officer 2015 – 2018 Member of the executive team, reporting to CEO & Founder. Responsible for developing and successfully implementing the group's business strategy, organization development, marketing and brand strategies, operating model, and day-to-day processes for finance, human resources, and technology functions.

• Managed the implementation of business strategy by divesting non-strategic divisions and merging new acquisitions into an integrated operating model, brand, and culture, resulting in an organization with over US$8 billion in customer assets and more than 130 independent Financial Advisors with a presence in the US and Latin America.

• Led the development of the company's marketing strategy and operating model for a new financial service organization.

• Developed the business rationale and partnership agreements to launch new financial services distribution through Financial Advisors' network.

MIGUEL CAUVI

+1-305-***-**** Miami, FL adve40@r.postjobfree.com www.linkedin.com/in/miguel-cauvi Rimac Seguros, Lima, Peru

Executive VP of Commercial Insurance and Insurance Services 2012 – 2014 Reporting to the CEO, managing 12 direct reports in an 800+ employee division. Responsible for the commercial insurance segment, managing key account relationships, and increasing market penetration into the small and medium-size business segment. Established the Insurance Services integrated customer journey and operating model – claims, call center, services, vendors' management, and digital and physical innovation.

• Managed to sustain and grow the enterprise portfolio of $920M in insurance premiums for all Property and Casualty and Life and Health Insurance lines of business.

• Implemented a customer-centric organization, including Industry Specialization, Product Lifecycle Management, and Channel Strategy for each segment identified.

• Developed an integrated customer journey process which increased customer satisfaction by 40%. Established the Insurance Service Division (Customer Service, Claims, Service Providers, and Vendor Management, Prevention) by creating a single point of contact for all customer service needs.

• Implemented Watson (AI) Content Analytics for health insurance claims to automate claims adjudication and drop claims costs by 20%, with total annual savings of more than $30M.

• Launched Rimac Online for auto insurance, opening a new distribution channel in the country. AIG - Latin American Region, Miami, FL

VP of Operations and Systems 2008 – 2012

Member of the regional executive team reporting to the CEO of Latin America. A member of AIG's Operations & Innovation Global Team reporting to Corporate's VP of Global Operations & Systems. Oversaw 15 direct reports in a 900+ employee organization. Led the operation and systems of 15 countries in Latin America to integrate processes into a lean operating model. Managed operations and systems across Latin America to provide full operational support to client service, policy administration, inbound and outbound call centers, applications, and IT platforms.

• Implemented a lean operation across the region through standardization of processes, policies, technical platform, and risk controls, enabling easier knowledge transfer, centralization of procedures and controls, and automation of processes. These improvements reduced the cost per transaction by 35% across the region, enabling the economic means of mass-market transactions.

• Led the start-up of new operations in Brazil and Peru and developed a model to start up new businesses in key emerging countries from incorporation, required licenses, and leasing facilities to hiring key employees and setting up the operating model, which allowed to start operations within three months and accelerate revenue streamline while completing the entire implementation.

• Developed AIG's Shared Services strategy for the region by defining the delivery center's functions, skills, and location. Led start-up activities for the shared services center in Bogota, Colombia, to provide the region's claims and financial operations support. IBM, Business Consulting Services, Miami, FL

Partner 1999 – 2008

• Led the establishment and transition of the IBM shared business center for the Americas to develop and execute services for human resources and procurement functions for several multinational companies creating a new revenue stream for the services organization.

• Developed and led the strategy and offerings to grow consulting services in the Latin American region to profitable double-digit growth.

• Developed a "sales and support" private exchange for a multinational beverage company. Led the effort to determine processes and related benefits in CRM, trade funds, corporate portal, and integration solutions, creating savings of more than $200M annually. Education

Bachelor's Degree Industrial Engineering Andersen Consulting Management School Universidad de Lima, Lima, Peru Senior Management Consultant, Chicago, IL

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