Administrative Assistant Customer Service

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CURRICULUM VITAE

Personal Details

Surname: Ncube (nee Chadzuka) First Name: Rudo

Address: ** ********** *****, ***********, ******** Mobile: +263-*********/078-******* E-mail: adve2x@r.postjobfree.com

Gender: Female D.O.B: 03 /11/75 Country: Zimbabwe Town: Bulawayo ID: 63-880265-V-75 Religion: Christianity Health: Excellent Marital Status: Widow Contact No: +263********* Spoken Languages: English, Shona and Ndebele Passport No: CN806702 Driver’s Licence No. N/A Academic Qualifications: ‘O’ Level Roosevelt Girls High School (1989-1992) English Language A, Literature in English B, History B, Principles of Accounts B, Science C, Geography C, Biology C. Advanced Level (1993-1994)

English D, History E, General Paper B

Professional Qualifications: Bachelor of Arts Media Studies – Zimbabwe Open University (2010) Research Undertaken: AN EVALUATION OF THE CHRONICLE ADVERTISING DEPARTMENT AS A CONSULTANCY A research project submitted to the Zimbabwe Open University in partial fulfilment of the Bachelors Degree in Media Studies

Other Courses Undertaken Certificate : London Chamber of Commerce (2001) Public Relations

Selling and sales Management

Diploma: Academy of Learning (1998)

Service Support

Certificate: Key Learning Services (2008)

Managerial Effectiveness

Certificate :Speciss College(1998)

Public Relations

Certificate: Bulawayo Polytechnic

Strategic Selling (2004)

Tactical Selling, Customer Service and Public Relations (2006) Certificate: Institute of Administration & Commerce (2002) Management 1, Communication, Principles of Law, Public Relations 1 Speciss College (2012)

International Certificate Driving Licence (ICDL)

PROWEB (2015)

Certificate in Entreprenuership

Work Experience: Business Development Officer: Hammer and Tongues Africa Holdings: September 2019 to Date Duties: Handling walk in clients and scouting for new business. Identifying and resolving customer queries. Preparing weekly Customer Service and Business Development Reports.Key customer visits and surveys. Asset valuations for general goods and vehicles. Preparation of proposals for auctioneering services. Preparation of valuation reports for auction disposals. Marketing of Hammer and Tongues products and services. Customer relations management. Compiling and maintaining customer databases NOTE: DUE TO SHORTAGE OF STAFF OTHER DUTIES NOW INCLUDE (February – December 2022): CASHIER

• Receiving cash, swipe and Ecocash payments and invoicing the payments.

• Processing payouts to customers.

• Daily financial reports and raising daily takings sheets.

• Ticket capturing.

• Buyer registrations.

• Issuing out petty cash and general expenses.

The Chronicle ( 2004-2007)

Administrative Assistant

Duties: providing administrative support to the Marketing and Advertising Manager in the efficient management of the division and implementing any improvements which may assist in the achievement of the division’s goal, supplying daily advertising sales sheets to charge section, compiling daily, weekly and monthly reports, updating advertising rates, attending to Agency and general advertiser’s queries, ensuring Freelance Sales Executives claim the right advertisements i.e new business, liasing with foreign clients, inserts and advertising contracts, attending to customer queries and supervising Booking Clerks. Acting Secretary (01 July 2007-December 2007)

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Duties: Diary management, typing correspondence and reports, filing system management, telephone management, incoming and outgoing mail management, stationery requisitions, general housekeeping. Booking Clerk (1999-2003)

Booking advertisements on account, typesetting advertisements, taking telephone advertisements and following payments, attending to accounts queries and selling advertisements space. Cashier (1996-1998)

Receiving cash and advertisements from clients and banking the cash. Attend customer queries. General interests: Reading books, watching movies, socialising with friends. Network marketing (Tupperware) Referees: Mr.C. Gwanzura, 077*-******

Mr. P. Dube, The Chronicle, Box 585, Bulawayo, 077*******, adve2x@r.postjobfree.com Mr.K.Zihumo, The Chronicle, Box 585 Bulawayo, 071******* or 077******* Mr N Kanyinji, 13 Eastcot Road Paddonhurst, Bulawayo, 077*******, 292 204801 Mrs P.Mbewe, cell 077******* email: adve2x@r.postjobfree.com Mr M Khupe, 51 James Court, Bulawayo,292-61420 (H), 071******* Date: Signature

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