Nursing Assistant Phlebotomy Technician

WORK EXPERIENCE

Unit Support Coordinator (USC)

Washington Adventist Hospital (Takoma Park

and Silver Spring, MD)

**** - *******,

Provides daily clerical and administrative support to the unit and collaborates effectively with the charge nurse and/or patient placement to identify bed needs and/or unit needs. HIPAA compliant medical record keeping and disposal of patient information in a timely manner.

Timely response to patient calls and directs appropriate assistance to ensure excellent patient experience. Reimbursement Counselor

A-Line Solutions/Rockville, MD

2016 - 2017,

Collects and reviews all patient insurance benefit information ensuring compliance with appropriate billing and coding guidelines, as well as develop relationships with physician office staffs, patients and insurance companies to ensure timely reimbursements.

Researches and resolves any claim denials or underpayment of claims.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly

Guest Relations

The Ritz Carlton Hotel/ Georgetown,

Washington DC

2010 - 2016,

Performs diverse administrative duties requiring attention to detail, clear communication and high-degree of confidentiality to ensure excellent customer-centered experience.

Manages all aspects of full service reception area including greeting clients and assisting with information, reservations and customer concerns throughout customer length of stay. Provided accurate and appropriate information in response to guest inquiries. Addressed guest inquiries in a timely and accurate time frame such as making dinner reservations and tours within length of stay.

SKILLS

Exceptional Multitasker Resourceful Diplomatic

Strong Interpersonal Skills Diversity and Inclusion Detail-Oriented Highly Organized Confidence

Team Oriented Measured Judgement

EDUCATION

Certified Phlebotomy Technician (CPT)

American Academy of Phlebotomy Technicians

Baltimore, MD

2020,

Certified Nursing Assistant (CNA)

Cambridge Nursing Assistant Academy

Gaithersburg, MD

2017,

Certified Nursing Assistant (CNA)

Bethel Healthcare Institute Hyattsville, MD

2007,

CERTIFICATES

Certified Nursing Assistant (CNA) (2007 - Present)

License No #A00083737

Phlebotomy Technician (2020 - Present)

adve2t@r.postjobfree.com 240-***-**** 196 Ertter Dr. #104, Laurel, MD 20724 Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Kimesha Barton-Smith

Driven and veracious professional with 10+ years of hands-on experience in varying administrative and customer service-related positions looking for growth and development opportunities.

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