Niranjana Raghunathan

adve2b@r.postjobfree.com

415-***-****

SUMMARY

Certified innovative, results oriented Agile Scrum Master with three years in Agile experience. A proven team-builder, capable of interfacing effectively with a vast array of teams and stakeholders to ensure alignment of expectations, the realization of value, and the long-term success of the organization.

Excellent knowledge of developing Laboratory Information Management Systems (LIMS) and software for Chromatography Desktop Systems (CDS), and DevOps.

Experience working in a variety of roles within Chemical, Automotive, Scientific Technology, Liquified Natural Gas and Oil and Gas industries, Pharmaceutical research and development, and Diagnostics.

Overall industry experience of about 10+ years performing multiple engineering and IT roles that required strong interpersonal, communication skills along with a committed goal-oriented work ethic.

AGILE METHODOLOGIES AND TOOLS

Agile methodologies: Scrum, Kanban, Lean, XP, SAFE, Test Driven Development, Jira administrator, scrum of scrums

Tools/Frameworks: JIRA-Agile, JUnit, Cucumber, Jenkins, Oracle 11g, JavaScript, .Net, Confluence, JSON, Sales force API, Service Now, Azure Devops, ALM, MUMPS

Operating Systems: Windows XP, Windows7-10, V-Sphere Virtual Machines

EXPERIENCE

Quest Diagnostics Jan 2023 - current

Description (LIMS Production Support and scrum master): This role is to help support end users in the Quest diagnostics laboratories across the country. This role was critical in implementing, documenting, validating, supporting, and maintaining a secure LIMS system. I am expected to provide support for the multiple databases and applications used in Quest.

Responsibilities

●Provide 24/7 App support for end users for issues with Cache Mumps, LIMS

●Create SOPs

●Meet with customer obtain requirements and help with planning for project work

●Do unit testing LIMS software used with new builds

●Support the Product Owner on release planning and backlog prioritization

●FHIR and HL7 trained and used

●Jira Report experience

●Worked with an Agile Scrum team

Bristol Meyer Squibb Nov 2021 – Jan 2023

Description (Sr. LIMS QA, and CyberSecurity analyst): This role is to help develop, support end users in the BMS plants across the globe. This role was critical in implementing, documenting, validating, supporting, and maintaining a secure LIMS system. I was expected to leverage subject matter expertise in engineering requirements, third-party systems integration, scientific principles, lab environments, and computer systems validations and helping with ensuring every interface with LIMS did not breach any cybersecurity protocols.

Responsibilities

●Provide 24/7 App support for end users for issues with Labware 7

●Create SOPs

●Meet with customer obtain requirements and help with planning for project work

●Develops solutions to problems by identifying deviations from practice and puts forth new steps to prevent repetition.

●Do unit testing of Labware 7 LIMS software used with new builds

●Support the Product Owner on release planning and backlog prioritization

●Perform integration and acceptance testing on LIMS changes to ensure proper performance prior to release

●Capable of working on new project initiatives to install new services or upgrade existing services

●Participates as the SME in larger project teams to deliver design, hardware/software builds, and technical approaches in the scope of site role

●Worked on issues faced with the ELN and LIMS

●Serve as global LIMS expert

●Performed routine maintenance on templates and reports to ensure consistency

Dow Chemical, MI Jul 2019-Sep 2022

Description (Sr. LIMS, and CDS SME/Scrum Master): This role is to help develop, support end users in the Dow Chemical plants across the globe. This role was critical in implementing, documenting, validating, supporting, and maintaining Laboratory computing, analysis, and software information systems. I was expected to leverage subject matter expertise in engineering requirements, third-party systems integration, scientific principles, lab environments, and computer systems validations. In addition to doing the support of the LIMS systems, I also travel to the plants to setup the infrastructure required for LIMS to function effectively.

Responsibilities

●Sample Manager 9.2.1,11.1 &11.2 support.

●Work with PI nodes and query bad transactions.

●Implementation of Integration Manager software for Parsers.

●Develop Kanban board to track work.

●Do QA testing of the Sample Manager LIMS software used.

●Reported the commercial performance of DOW in quarterly meetings.

●Worked with ELN to integrate this with sample manager LIMS

●Responsible for acting as a technical project lead, which includes coordinating efforts between vendor and business technical teams to assure support for laboratory operations, therefore showing my strong interpersonal communication skills.

●Responsible for troubleshooting and configuration of IT related assists to support lab personnel in the areas of accounts and data management.

●Creating crystal reports and analyze data.

●KPI standardization, reporting KPIs, setting goals for the team.

●End-to-end management for the CDS and payment projects.

●Provide administrative support for systems managing lab data (CDS, LIMS, etc.).

●Responsible for creating and reviewing SDLC deliverables as project team member, where necessary. Expertise in liaising with onsite and offshore team.

●Facilitate agile processes for the team. Help with logistics, problem solve and tweak processes to drive team velocity and ensure full team engagement.

●Support the Product Owner on release planning and backlog prioritization.

●Remove progress barrier and shield the team from external interference to ensure team is fully invested, functional and productive. Expert in estimation and planning for software development.

●Responsible for applying software-specific knowledge to assigned projects to ensure proper design, implementation, and documentation.

●Ensure internal and external third-party resources comply with the company's SDLC methodology, Quality Policy and Procedures, and cGMP best practices methodology to ensure the delivery of highly scalable and secure solution that is optimized for performance.

●Ownership and escalation of relevant technical risks and issues.

●Ensure Requirements Specifications and Design Detailed Specifications are sufficient for the needs of a facility.

●Coordinate implementation activities, aid in the design of integrations between systems, and perform development activities in the necessary systems and tools.

●Ensure the security and safety of all critical data that passes through, is processed by, or housed on company solutions.

●Deliver Training and Knowledge transfer deliverables to end users.

●Capable of working on new project initiatives to install new services or upgrade existing services.

●Participates as the SME in larger project teams to deliver design, hardware/software builds, and technical approaches in the scope of site role.

●Serve as global LIMS expert

●Effectively prioritizes and balances personal and team execution needs across system operations and new project work streams.

●Working on Dow finance and accounts as part of my MBA.

Tesla, CA Sep 2018-Jun 2019

Description (Scrum Master/DATA Analyst): Role was a rotational cycle and they encompassed being able to do different things in supply chain to get the car out the door, analyze understand RFM using the Business Intelligence Systems and work with salesforce to track car sales returns.

Responsibilities

●Engineering experience/knowledge. Able to design discovery process.

●Collaborate with other teams and understand business needs/requirements of clients and translate the solution for them.

●Campaign analysis for Tesla Model 3 and others every quarter, did the reporting and helped with the designs of the campaigns.

●Be able to find out what the customer really wants and be able to translate that to development team and figure out what is needed to implement it.

●KPI standardization, reporting KPIs, setting goals for the team.

●Training and troubleshooting with clients. Including developing delivery strategies, working on financial and marketing plans.

●Be able to have conference with clients and ask the right questions to get exact needs.

●Addition to support center for analyst on tickets when needed.

●Codeveloping Logistics mobile app, and app support for both drivers and consumers.

●Leading a team for legal implications that result from bad delivery or unsatisfied customers.

●Work with leadership and internal business customers to develop data and analysis requirements.

●Work with large datasets to drive actionable insights based for business stakeholders.

●Obtain and align resources for leading the legal project team.

●Create and deliver project plans with measures and metrics, including costs, operational budgets, staffing and risk management.

●Reported the commercial performance of Tesla in quarterly meetings.

●Built dashboards with Salesforce.

Agilent Technologies, CA Sep 2016-Jan2018

Description (Scrum Master/QA Engineer): This role is within the scientific technology industry and here I was responsible for helping design a new software application that removed users from Windows XP and brought them to new OS with the latest CDS software to run their instruments with. Here I was responsible for ensuring the process of doing this there were no data integrity, data loss and data retention occurred. Also, to make sure data can be accessed on new software.

Responsibilities:

●Experience in coaching the team.

●Worked with Watson LIMS designs and application support.

●Worked with Waters.

●Run daily scrum sessions.

●Obtain and align resources for building domain controller, servers and migration of clients from xp to newer OS and newer application software as well as cloud.

●Prepare stakeholders for incremental delivery; facilitate transparency, inspection, and adaptation.

●Facilitate agile processes for the team. Help with logistics, problem solve and tweak processes to drive team velocity and ensure full team engagement.

●Have experience with PAAS, SAAS, and IAAS.

●Work with Labware and crystal reports.

●QA,QC testing, Automation with java script for regression testing stories with OpenLab CDS software.

●Support the Product Owner on release planning and backlog prioritization.

●Remove progress barrier and shield the team from external interference to ensure team is fully invested, functional and productive. Expert in estimation and planning for software development.

●Develop Real time board to track work. Experience setting up OVA templates in V-Sphere.

●Experience in building Postgres, Oracle, and SQL servers and domain controllers.

●Experience in setting up automation testing framework with Cucumber language and PowerShell scripting, spec flow and test complete. Experience with work tracking tools such as Jira, confluence Team Track bug-trackers.

●Proficient in performing manual testing in a virtual agile environment.

●Experience with planning data migrations from older software to newer software.

●Experience with both writing and running test cases, test plans, stories, and defect reports.

●Review and validate software requirements and functional design specifications.

●Troubleshoot system issues and defects with Support, R&D, and implementation teams, propose solutions, test resolutions, and facilitate release to production.

●Experience with Load/ stress/ performance testing framework.

●Foster self-organization, grown within the team, and collaborative problem solving.

●Build a trusting and collaborative environment where problems can be raised and resolved through open dialogue, involving others in the organization as needed.

●Open Lab CDS with LIMS tested and implemented.

●Migrate customers of old OS and software to newer OS and software retaining data access.

QCLNG, Australia Apr 2015-Nov 2015

Description (LIMS Administrator): Startup LNG gas plant here I was responsible to setup lab infrastructure and coach a team of developers to help build LIMS system, as well as budding chemists.

Responsibilities:

●Wet chemistry testing of routine LNG plant samples (amines, water etc).

●Ensure internal and external third-party resources comply with the company's SDLC methodology, Quality Policy and Procedures, and cGMP best practices methodology to ensure the delivery of highly scalable and secure solution that is optimized for performance.

●Ownership and escalation of relevant technical risks and issues.

●Ensure Requirements Specifications and Design Detailed Specifications are sufficient for the needs of a facility.

●Worked with NATA audit and federal QA requirement testing.

●Coordinate implementation activities, aid in the design of integrations between systems, and perform development activities in the necessary systems and tools.

●Ensure the security and safety of all critical data that passes through, is processed by, or housed on company solutions.

●Work with Labware LIMS.

●Responsible for acting as a technical project lead, which includes coordinating efforts between vendor and business technical teams to assure support for laboratory operations.

●Responsible for troubleshooting and configuration of IT related assists to support lab personnel in the areas of accounts and data management.

ALS Oil and Gas (Earth Data), Australia Jan 2014-Apr 2015

Description (LIMS Administrator/Business Analyst): This is the Oil and Gas industry and I was responsible for building a database to store all the data and how to collaborate these with the rest of the organization around the globe. To incorporate the geological studies and show how different mines impact the coal, gas, and how the LIMS will capture all these.

●Researching corporate/market technologies for local opportunities to add business value.

●Ensures the introduction of new/ modified laboratory systems happen in a planned, controlled, and timely manner to minimize disruption and maximize benefit.

●Able to use crystal reports.

●Coordinates communication of changes, outages, or enabling project work (with joint accountability from Global IT Teams or local Business and IT Teams).

●Be an active participant in the investigation process for failure modes for different software types.

●NATA audit maintenance and quality control work

●Serve as the principal owner and driver of laboratory software projects.

●Measure gas content using in house techniques. Proximate analysis of coal samples as requested.

●Analysis of gas samples by Gas Chromatography & reporting of results

●Undertake post desorption processing (void space measurement, milling, core slabbing, sample dispatch). Assist with other project related tasks as directed from time to time.

●Understand quality management systems & assist in their continued maintenance & improvement in accordance with appropriate standards so that there is continual compliance with standards.

Intertek CalebBrett, Australia Dec 2012 – Jan 2014

Description (Jr. LIMS Administrator): Oil and Gas industry was responsible to travel to the different refineries, collect the hard copy data, and see how to build the database where data gets automatically transferred to help decipher data discrepancy.

Responsibilities:

●Provide administrative support for systems managing lab data LIMS, etc.

●Responsible for creating and reviewing SDLC deliverables as project team member, where necessary.

●Responsible for applying software-specific knowledge to assigned projects to ensure proper design, implementation, and documentation.

●Worked in global LIMS support for Labvantage, and Watson LIMS

●Translate documents for Ships to keep records. Communicate with the ships and clients.

●Deliver Training and Knowledge transfer deliverables to end users.

●Capable of working on new project initiatives to install new services or upgrade existing services.

●Ensure internal and external third-party resources comply with the company's SDLC methodology, Quality Policy and Procedures, and cGMP best practices methodology to ensure the delivery of highly scalable and secure solution that is optimized for performance.

●Ownership and escalation of relevant technical risks and issues.

●Testing the samples for purity using the standard IP tests eg visual appearance, indirect odor, color, density.

●Used PI for data parsing.

●Competent in using Abel, Pensky Marten and Seta Flash, Ash sedimentation, Distillation (manual and auto), measuring the density, kinematic viscosity of fuels, water content and determining Carbonyl content, PME testing.

EDUCATION AND CERTIFICATIONS

●MBA-MIS, Saginaw (2022)

●International Scrum Institute: Certified Scrum Master (2020)

●Cprime: Certified Scrum Master (2017)

●Code Cademy: HTML+CSS, Java Script, and jQuery (2016-2017)

●Masters Materials and Physical Chemistry, Auckland University (2012)

●Bachelor of Science Chemistry, Auckland University (2010)

References: Available upon request

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