R

K'Tina

Rodriguez

719-***-****

ktinarodriguez@yahoo.

com

Fountain, United States

80817

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Customer Support

MS Office Proficiency

Inbound and Outbound Calling

Data Entry and Maintenance

Responding to Difficult Customers

Multitasking and Prioritization

EXPERIENCE

Customer Service Associate

Colorado City, CO

Progressive Auto Insurance/ Mar 2012 to Current

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Explained benefits, features and recommendations to maximize client retention. Assisted customers with making payments or establishing payment plans to bring accounts current.

Operations Manager

Colorado Springs, CO

Staybridge Suites Hotel/ Apr 2005 to Feb 2012

Tracked and replenished inventory to maintain par levels. Addressed customer concerns with suitable solutions. Recruited, hired and trained crew members on application of projects, customer relations and customer service.

EDUCATION AND TRAINING

High School Diploma

Sierra High School May 1994

Colorado Springs, CO

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