Customer Service Front Desk

RESUME

Mahalakshmi M

Mail Id: ***********@*****.*** 207 shantha lakshmi bavan

Meattu street peathaniyapuram

Mobile: 968-***-**** Madurai. 625016

OBJECTIVE

I would like to utilize my earlier experience and knowledge in banking by contributing to the improvement as well as progress of the bank. I will be putting my best efforts in terms of time and learning new banking techniques and methods that would implemented in my tenure as a team member. SKILLS AND EXPERIENCE

• 1 year 10 Month of Banking experience in Branch Operations & Sales

• Having Sound knowledge in SA Service & CA Service

• Having Sound Knowledge in FCRM & I-Core

• Having Good Customer Relationship

WORKING EXPERIENCE

Organization : ICICI Bank Ltd

Duration : Jan 2020 to Nov 2021

Designation : Customer Service officer

Department : Branch Banking

ROLES & RESPOSNDIBILITIES

Customer service & Relationship management

Handling Branch Operation & Complaints

Handling front desk activities & Customer queries

Handing Cash & Jewel Loan Desk

Handling Inward Remittance Settlement

Handling Back end activities like Inventories & Deliverables management

Ensure to source New customer & Maintaining Good Relationship Existing Customer Cross sell Banking Products like CASA, Jewel Loan, Farmer finance, TPP (Life Insurance, Health Insurance & Mutual Fund ) to the customers.

Ensure Compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence,

Ensure Compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations& applicable laws in the branchAccountable for branch safety including security of cash/vault etc.

Weekly Reports Verified Like I Kit,ISRA,Jewel Loan On Weekly Monthly Basic EDUCATIONAL QUALIFICATIONS

Course Board/university Year of completion

Bsc

Vivekananda college of arts and sciences

Sirkali 2015

HSC

Shayamala girl’s higher secondary school

sirkali 2012

SSLC

Shayamal girl’s higher secondary school sirkali

2010

PERSONAL PROFILE

Date of birth : 15.02.1995

Sex : Female

Father’ Name : Murugan

Religion : Hindu

Marital status : Married

Nationality : Indian

Hobbies : Reading Books

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief. Your’s sincerely

Place:

Date :. (Mahalakshmi M)

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