Data Entry Customer Service
Resume:
Myra Salas
Athens, TN *****
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Deutsche Post & DHL - Charleston, TN
May 2019 to January 2023
Floor Operations Supervisor
• Set up production lines
• Validate materials
• Order support staff
• Update/maintain production performances
• Order supplies
• Quality Assurance inspections
Data Entry - Team Lead
RANDSTAD STAFFING SERVICES - Cleveland, TN
March 2018 to May 2019
Generated Work Orders
Processed Return and Credit Claims
Customer Service
Updated filing system
Data Entry
Research of lost claims
Track all requests
Update, maintain, and create spread sheets
Part-time worked on plant floor - building parts and on Assembly line
• Managed day to day production
• Reported to department manager
• 2 years of supervisory experience
• Managed 50 associates
• Tracked Packaging budgets
• Increased revenue and conversion rates by 60 percent Supervisor
PEYTON'S - KROGER - Cleveland, TN
August 1999 to March 2018
Monitored multiple Data Bases- maintained all company's inventory systems and updated when needed.
Scheduled employees to continue to meet Company's production demands
Monitored all Safety Procedures, coached and developed when needed.
Developed and maintained departmental mentoring programs.
Communicated daily production information in employee Huddle Meetings
Mentored, coached and development of employees for future advancement.
Motivated employees throughout the shift to meet production demands and to meet daily deadlines
Maintained and updated employees attendance files through the "Kronos" system.
Maintained good inter-departmental communications between several departments
Promoted Safety and Sanitation throughout the facility and addressed any issues and concerns immediately.
Conducted monthly round table meeting with employees, addressed issues through problem solving techniques and communicated all feedback when needed.
Monitored employees' performances through various reports and gave feedback - coached and developed when needed.
Ensured Labor Standards measurement was corrected through time studies.
Overseen training personnel - ensured proper S.O.P's being used.
Communicate with buyers of issues that arose regarding quality of product.
Coordinated Recalls - pulled and isolated product when needed.
Ensured product quality standards to meet Customer 1st Standards
Maintained DEA records for pharmaceutical drugs
Overseen and coordinated product pallet flow to the Shipping Department to ensure on time deliveries.
Delegated workloads assignments for product conversions - case to piece or piece to case.
Issued Return Authorizations / scheduled product transportation / processed credit of returning product Education
General Studies Volunteer State Community College - Gallatin, TN High School Diploma in Logistics
General Studies Shawnee High School - Louisville, KY Skills
• Kronos
• Supply chain
• SAP
• Procurement
• Logistics
• Quality assurance
• Warehouse management
• Payroll
Assessments
Business Math Skills — Completed
February 2019
Measures a candidate's ability to use basic math to solve problems in a business context. Full results: Completed
Basic Computer Skills — Familiar
February 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Familiar
Medical Terminology — Completed
February 2019
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Completed
Written Italian for English Speakers — Completed
February 2019
Measures a candidate's ability to respond to basic requests written in Italian. Full results: Completed
Proofreading — Completed
February 2019
Proofreading written texts.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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