Patient Scheduler Support Specialist
Resume:
Brandi Scrivens
**** ***** ***** ***** *******, FL 33510
E-Mail: *********.**@*****.*** – 813-***-****
Objective: Team Oriented professional seeking to obtain position with an organization where I can unitized my customer service knowledge and experiences.
Qualification:
●Certified: First Aid, HIV, CPR
●Patient Care
●Interdepartmental Relationship Skills
●Triage patient, Vital signs
●Organization Skills
●Charting, Scheduling
●Customer Service
●Computer Skills
●Professionalism
Professional Background:
State Of Florida (DCF) Tampa, FL 08/2016 - Current
Economic Self Sufficiency Specialist I
●Interviewing applicants to obtain and verify information needed to determine eligibility for Food, Medical, and/or Cash Assistance, using computer-based eligibility system.
●Instructing clients in the completion of various forms.
●Review of applications for completeness
●Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed and reporting cases where suspected fraud is suspected.
●Computing and authorizing grant amount based on financial and family status.
●Evaluate and summarize to clients public assistance amounts prior to authorizing benefits.
●Remain cognizant of changes in rules, laws, procedures, and etc. that affect processing timeliness.
●Consistently meet departmental QAQI thresholds in quality and service
Staffing Now (One Call Care Management) Tampa, FL 07/2015 - 04/2016
Doctor/ Staffing Care Coordinator
● Selects and schedules new and pending files with the appropriate medical provider.
●Takes new referrals as they are called in for both doctor and dental files quickly and efficiently.
●Obtains previous medical records from provider's office or insurance carrier.
●Sends appropriate provider packet prior to scheduled appointment.
●Obtains payer authorization for new evaluations and continued treatment.
●Requests billing information from provider and ensures proper codes are utilized.
●Communicates with Nurse Case Manager / Adjuster to update evaluation and follow up appointment scheduling status.
●Negotiates with non-contracted providers to coordinate and schedule appointments when contracted providers are not available.
Ultimate Medical Academy Tampa, FL 06/2014 - 06/2015
Classroom Support Specialist
● Inbound and Outbound calls
● Consistently meet departmental QAQI thresholds in quality and service
● Assist with technical issues
● Assist starting students via phone with various onboarding tasks including going through orientation, logging into class, contacting the faculty, keyboarding, books, LMS navigation, etc.
● Ensure that internal processes are followed and in full compliance with Department of Education regulations and those of other regulatory bodies.
● Provide administrative support to online departments including Learner Services, Registrar, and Academics.
● Assist with and facilitate initiatives designed to improve the effectiveness of the Learner Services program and other marketing based programs.
Network Synergy Group Tampa, FL 07/2009 – 05/2013
Patient Scheduler II/Care Management Coordinator II
●Manage therapy for compliance, medical necessity, patient progress and appropriateness of discharge
●Process evaluations, patient progress summaries and manages patients’ physical therapy
●Facilitate the patient’s achievement of maximum potential in skilled therapy
●Provide weekly or bi-weekly Progress Notes to clients
●Maintain diary compliance
●Ensure timely follow up with internal and external customers
●Consistently meet departmental QAQI thresholds in quality and service
●Provide clients and patients with exceptional service
●Intake of referrals as needed
●Initiate new workers comp claims for injured workers.
●Schedule and follow up with injured worker for various evaluations and services.
●Contact various medical professionals for notes, prescriptions and reports.
Urgent Care Tampa, FL 02/2009 – 04/2009
Externship
●Vital Signs, EKG’s
●Phlebotomy.
●Splint & Wound Care
●Injections, Immunizations
●School Physical, Lab Assisting
●Urinalysis, Etc.
●Minor Surgeries (Stitching, Removal of Stitch, and Lancing)
State Farm Insurance Tampa, FL 02/2008 – 07/2009
Office Assistant
●Copy and collate all products for the office including confidential papers.
●Successfully complete all jobs by time requested.
●Handled both dial-in dial-out phone contacts with tact and professionalism.
●Utilize performed phone interview and sale presentations for major clients.
Education History:
Ultimate Medical Academy Tampa, FL (Graduated: 2009)
●Medical Clinical Lab Assistance
Tampa Bay Tech Tampa, FL (Graduated: 2004)
●Nursing Assistance
Gary Adult Education Tampa, FL (Graduated: 2004)
●General Diploma
Contact this candidate