Customer Service Associate
Resume:
Carol Ann Counts
Saint Charles, MO *****
advdx9@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Member Services Representative
Planet Fitness - St. Louis, MO
April 2021 to Present
Greeting members as they are coming and going from the gym. Helping them with any account issues or billing questions they may have. Maintaining a clean safe judgment free zone for members to leave to workout.
Cashier/Customer Service
7-Eleven - Saint Peters, MO
Present
Handle cash transactions and help customers with any and all transactions. Maintaining a clean and friendly environment for customers as well as staff. Overnight Shift Lead
Pilot Flying J - Sullivan, MO
April 2022 to August 2022
Handled cash and credit transactions, cashed checks, handled returns. Handled any issues that came up through out the night maintained a clean environment for staff and customers. Helped with deli and in any other areas that may need help.
Customer Service Representative
The Edge Fitness Clubs - Shrewsbury, MO
November 2021 to March 2022
Greeted members and new guests as they entered the club gave tours made protein shakes maintained a positive energetic, clean club for members and staff Cleaning Associate
Faith Cleaning Service - Oakville, MO
July 2020 to April 2021
Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides. Kept spaces clean and orderly with frequent light attention to dusting, removing trash and tidying pillows and bedding. Cleaned floors daily and performed deep cleaning such as shampooing, waxing and buffing regularly. Reviewed activities regularly to identify opportunities for improvement. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Bakery Plant Worker/Cake Decorator
Schnucks Bakery Plant - St. Louis, MO
April 2020 to July 2020
Inspected bakery products to determine compliance with quality standards, weight specifications, and presentation. Maintained high standards for cake decorating and product freshness. Operated and maintained all bakery department equipment.
Iced, decorated, trayed, packaged, labeled, and priced products for refrigerated cases. Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods. Associate
Concordance Academy of Leadership - St. Louis, MO
April 2019 to April 2020
Comprehensive pre-employment training program focused on life skills, career readiness, and digital literacy.
Administrative Assistant
State of Missouri - Vandalia, MO
May 2018 to December 2018
Vandalia, MO
Bakery - Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods.
Administrative Assistant - maintained schedules and Supported kitchen staff by handling day-to-day needs and special projects with good multitasking and research skills. Medical Porter - Kept floors clean with regular sweeping, mopping and vacuuming. Carefully handled hazardous materials to minimize risks.
Rehab Technician
Preferred Family Healthcare - Saint Charles, MO
October 2007 to October 2008
Monitored patients to quickly identify issues with their physical or emotional wellbeing. Provided transportation, helped patients develop their interpersonal, social and work-related skills. Observed and documented the behaviors and conditions of the patients under care. Administered drug testing to clients. Provided general case management duties.
Planned and facilitated groups.
Customer Service Representative
Walmart Supercenter - O'Fallon, MO
September 2006 to February 2007
Investigated product or service concerns, communicating between departments such as sales and production to understand issues. Provided customer service including cash register, invoices, layaway services, and returns. Processed orders and coordinated delivery schedules to meet customer needs. Quality control and continuously classified and filed records to keep the system efficient and all information organized.
Receptionist
Daddy Ray's Inc - Moscow Mills, MO
January 2006 to September 2006
Answered telephone calls to provide information, take messages and set up appointments. Checked in incoming trucks including verifying invoices and load. Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance. Managed incoming and outgoing mail and deliveries to support efficient office operations.
Education
GED in Certified Nursing Assistant
St. Charles Community College - Cottleville, MO
Skills
• Customer Service
• Excel/PowerPoint/MS Word
• Group Facilitation
• Social Service
• Administrative
• Payroll
• Accounts receivable/payable
• Bakery Plant
• Cleaning Experience
• Cake Decorating
• Baking
• Commercial cleaning
• Phone etiquette
• Communication skills
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