Pre & Post Sales Engineer

Alan V. Karr

*** ******* ******, ***** ******, NY 10606 914-***-****

*******@*****.*** www.linkedin.com/in/alanvkarr

Sales / Professional Services Engineer

Sales / Professional Services Engineer with extensive IT industry experience providing pre-sales and post-sales marketing technical support, ensuring objectives are in line with company and client strategies and long-term goals. Possess solid quantitative and analytical skills combined with demonstrated formulation of insights, presentation of compelling cases for action, and delivery of expert advice and recommendations to key internal and external business partners.

Participated in multiple customer engagements performing the following functions:

Hardware and software product consultations

Financial / accounting business planning

Customer demonstrations and presentations

Trade show exhibits

Billable implementation services

Proof-of-concepts / pilots

System configuration and tuning

RFI / RFP response development

Technical Skills

Hardware:

Servers: IBM / Dell Intel, Unix

Networking: Cisco / F5 / Fortinet Network Switches / Routers / Firewalls

Software:

Log Management, SIEM, Privileged Session Management, Identity Management, MFA, Hadoop, SFA / CRM, Content Management, Workflow, E-Signature, Robotic Process Automation, SOAP / REST Web Services, Microsoft Azure, Google Cloud Platform, Salesforce.com Sales Cloud and Service Cloud, Image Capture, PPACA Aggregate Spend Compliance, Medical Device Compliance, VMware, SNMP, Firewalls, Web Servers, AD / LDAP, Email / Messaging, Network Security, Backup / Restore, Archiving, eDiscovery

Operating Systems:

Windows Server 2003/2008/2012/2016, Windows 7/8.x/10, Unix, macOS, Linux (RHEL / CentOS, Ubuntu, Debian)

Database:

Oracle, SQL Server, Postgres, MySQL

Language:

SQL, Python, XML, YAML, HTML, JSON, REST API, Bourne Shell, Java / JavaScript

Professional Experience

SECURONIX, Addison, TX 2020-2022

Technical Account Manager / Data Integration Manager

Technical post-sales consultant for new and existing external Securonix customers for data integration and delivery of its SaaS SIEM/UEBA/Analytics/SOAR software solution within client on-premise and cloud networking infrastructure. (AWS, Azure, Google Cloud).

Assisted pre-sales Securonix teams and client partners by providing post-sales data integration and technical support to new and existing customers.

IC SYNERGY, Plano, TX 2019-2020

Professional Services Engineer / IAM Consultant

Technical post-sales consultant for new and existing external One Identity customers for integration and delivery of log management hardware and software solutions within client on-premise and cloud networking infrastructure. (AWS, Azure, Google Cloud).

Assisted pre-sales One Identity teams and client partners by providing post-sales integration and technical support to new and existing customers.

Assisted IC Synergy with identifying and qualifying professional services sales opportunities.

Alan V. Karr *******@*****.*** Page Two

ONE IDENTITY (subsidiary of Quest Software, formerly Balabit), New York, NY 2017 – 2019

Professional Services Engineer

Technical post-sales consultant for new and existing external customers for integration and delivery of log management and privileged session management hardware and software solutions within client on-premise and cloud networking infrastructure (AWS, Azure, Google Cloud).

Assisted pre-sales Balabit / One Identity teams and client partners by providing post-sales integration and technical support to new and existing customers.

Completed or assisted in the completion of 20 professional services integration engagements in 2017 and 2018.

Provided ongoing professional services and TAM support to a top 5 Canadian bank.

KOFAX (subsidiary of Lexmark), Irvine, CA 2015 – 2017

Senior Sales Engineer, Emerging Products

Technical pre-sales consultant for new-to-market solutions for external customers for composition and delivery of multi-channel (print, Email, SMS) Customer Communications Management documents and E-Signature, in conjunction with Kofax TotalAgility BPM / Workflow and DMS platforms.

Assisted teamed Lexmark and Kofax client partners and account executives by providing pre-sales marketing and technical support to prospective customers.

Provided technical support for global demos by developing use cases utilizing scripts, SQL and various UI software development tools. (HTML, CSS, Python, JS).

COGNIZANT, Teaneck, NJ 2014 – 2015

Senior Manager, Enterprise Application Solutions

Technical pre-sales consultant for new-to-market QMS solution based on Salesforce.com Sales and Service Cloud for external customers for Medical Device manufacturer Sales, Service and Complaint Management (FDA, Canada, EU) including product Investigations, CAPA, SCAR, RMA, NCMR, Audit Management and Root Cause Analysis.

Assisted teamed client partners and account executives by providing pre-sales marketing and technical support to prospective customers, assisting in 5 2015 solution sales.

Coordinated participation in Salesforce.com nextLevel ISV Partner Program.

CEGEDIM, Bedminster, NJ 2010 – 2014

Sales Engineer, Cegedim Relationship Management

Technical pre-sales consultant for Cegedim solutions for external customers for aggregate spend compliance software (European, State and Federal / PPACA reporting), MDM software, SFA / CRM software, and Business Intelligence software in licensed and Software as a Service (SaaS) environments, and HCP / HCO data provision / augmentation services.

Participated in over 150 separate customer engagements, assisting in 25 of the company’s 2011 - 2013 solution sales to clients in the Pharmaceutical / Life Sciences vertical market averaging $.75M in TCV.

Specified and detailed appropriate solution for AbbVie, resulting in > $1M in global sales.

Assisted teamed client partners and account executives in attaining or exceeding sales quotas by providing pre-sales and post-sales technical support to prospects and customers.

Provided technical support for global demos by developing data, use cases and BI cubes utilizing scripts, SQL and various software development tools.

Education

Master of Business Administration (MBA), Computer Information Systems, Pace University, White Plains, NY

Bachelor of Science and Business Administration (BSBA), Management Information Systems,

Boston University, Boston, MA

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