Vanessa Thurland

P.O. Box ***

Christiansted, St. Croix US Virgin Islands

advdvg@r.postjobfree.com

340-***-****

Objectives

I am seeking a part-time position to use my customer service and technology skills to improve customer satisfaction.

Experiences

May 2008-Present, First Bank, Christiansted, St. Croix VI

Technical Support Specialist

· Network topology; installation, configuration, and troubleshooting.

· PC Technology; troubleshooting, installation, initialization procedure for Hardware and

Software devices, and utilities

· Installation and troubleshooting of multimedia devices, network interface cards,

printers, and ISPs.

· Installation of TCP/IP networks.

· Retrieval and installation of device drivers from various Internet services.

October 2002-May 2008

Customer Service Representative/Teller

· Filing, cash flow management, and balancing general ledges

· Assisted customers in bank operations including opening accounts, accessing safe

deposit boxes and ATM operations

· Processing deposits, withdrawals/loan payments, and bank checks

· Ensure the highest level of customer satisfaction through personal interaction

· Explained bank services, financial products, and applicable fees to customers

Education

2000-2002 New England Tech West Palm Beach, FL

Computer and Networking Technology Occupational Degree

1996-2000 St. Joseph High School, Frederiksted, St. Croix USVI

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