Edwin Colon

advdtw@r.postjobfree.com

917-***-****

Summary of Skills:

Experienced Senior Systems Administrator. I have developed a strong mindset to plan and implement IT projects maintaining the highest level of security on all IT production devices. Experience mentoring and leading four of our best IT administrators in complex challenges during the COVID pandemic. I lead our team to successfully deliver solutions during the early stages of quarantine in NYC in March 2020. The outcome improved our internal onboarding / offboarding procedures and created a hybrid-domain environment to manage our remote end-point users. Excellent troubleshooting, analytical, and communication skills.

IT Skills:

Azure Active Directory Group Policies Powershell Windows Desktop/Server

OKTA O365 Endpoint management Cloud SIEMs

Work History

Ciphertechs, New York 2011-Present

System Administrator Team Lead

Monitor Servers, maintaining, updating, and upgrading our production/lab infrastructure network.

Maintain the Active Directory environment, GPO, Groups, and User Accounts for the operation in NYC and remote offices.

Lead the IT team that supports 210 employees- Microsoft Windows 11, Servers 2019, and VOIP Phone Systems.

Responsible for the IT policies/assets/helpdesk tickets/, procedures, and operational procedures in Confluence.

Part of the SOC2 compliance project team, Digital Forensic Incident Response Team.

Participation in ongoing projects, AutoPilot, SSPR, and Audit Logs implementation.

IO-Media, New York 2010-2011

Desktop Support

Provided support for 55 users on MAC/PC platform, MAC Pro/Dell Desktops/laptops and blackberry.

Supported daily Backups using EMC Networker and Roxio Retrospect

Created based Images for Dell laptops/workstations using Desktop Authority.

Bank of America – Morgan Stanley, New York (Part-Time) 2010-2011

Project assignment- Relocated Departments/setup PC Workstations, DMAC terminals, and KVM switch box: inventory all terminals and peripherals. Lead team – train new hires and coordinate their assignments-Upgrading WinXP to WIN 10

First Data, Coral Spring 2003-2009

LAN Administrator

Provisioned and supported 2,500 users on Dell desktops, laptops, and Blackberry Enterprise activations for users. Adding, moving, creating user accounts, GPOs in Active Directory.

Appointed as the South Regional project administrator for MS Office upgrade ‘03 to ’07. Conducted meetings, reporting completion projections for the MS Office upgrade in the South region.

Maintained user accounts, troubleshoot Blackberry units, verified Email accounts, and contacted outside vendors for upgrading services to users.

Performed data backup and restore using desktop manager 4.5, upgrading Blackberry firmware if required. I’ve created documentation on all assigned Blackberry models within MS Share Point containing tutorials, troubleshooting, and manuals.

Adhere to all SLA’s, based on the escalation of the ticket, contact the user immediately, and maintained communication on the status during and after the issue was resolved.

Sarbanes Oxley compliance, supported executive and management staff on air-card Internet connectivity.

Administrated/Supported Offline Files, Ghost, Citrix, MS SharePoint, Windows/Bart’s PE, Safeboot, CA Desktop Management Suite /Remedy-Ticketing system, ZenWorks, GroupWise, LANDesk, and Cisco VPN. Documenting solutions to assigned trouble tickets and supporting remote users. Deployment of applications and remote access using LANDesk.