Virtual Customer Service Representative

DAVID TRAINER

323-***-**** // *** N. Detroit Street Los Angeles, CA 90036 // *****.**********@*****.*** PROFESSIONAL EXPERIENCE

Gem Jewelers, Los Angeles, CA Jan, 2022 - Current

Director of Operations

• Manages the entire operations of the company, including: purchasing, shipping and handling, sales, accounts payable and accounts receivable, customer service, and maintaining inventory

• Oversees a team of salesmen and customer service representatives

• Serves as the contact person for customers both in the retail store and via online shopping

• Leads the company’s marketing and business development and handles all social media accounts

• Increases sales through managing online platforms such as Etsy, Shopify, eBay and Offer Up

• Utilizes extensive knowledge into company’s products and is proficient in purchasing, inspecting and valuating diamonds

Moissanite Wholesalers, Los Angeles, CA Jan, 2022 - Current Director of Operations

• Directs operations for Los Angeles’s number one moissanite seller and increased the company’s net worth from a starting point of zero into tens of thousands of dollars

• Travels nationwide selling wholesale merchandise to retailers

• Performs all day-to-day functions, including: in-person and virtual customer service, sales, accounting and inventory maintenance

• Built and maintains a large network of connections throughout the USA Beverly Diamonds, Los Angeles, CA 2019 - 2020

Customer Service Representative and Sales

• Organized and improved production, manufacturing and shipping processes

• Managed all aspects of social media marketing on many platforms and through the use of multiple strategies

• Generated new business and acquired new customers through constructive networking

• Answered and screened a high volume of incoming calls and in-person inquiries from customers

• Provided respectful assistance and offered solutions to customers as needed

• Created and implemented standard operating procedures to streamline office functions

• Trained, supervised and guided new employees with the utmost of care and efficiency

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