Service Representative Customer
Resume:
Tania Manning
Winter Haven, FL *****
************@******.***
To solve customer's problems in an effective and creative manner in a challenging position in a Customer Service/Financial Specialist role.
Work Experience
Owner Services
Marriott
October 2021 to Present
Help customers making reservations deposit there points or weeks Retention Specialist
Spectrum
July 2021 to September 2021
Maintain customer account by activating or disconnecting there account Took payments on past due accounts
Customer Service Representative
Wyndham Destinations
September 2017 to May 2021
Maintain financial accounts by processing customer adjustments Contribute to team effort by accomplishing related results as needed Provide accurate, valid and complete information by using the right methods/tools Follow communication procedures, guidelines and policies Take payment information and other pertinent information such as addresses and phone number Sales Representative
Marriott
June 2016 to August 2016
Sold vacation packages to the owners
Cashier
Dunkin Donuts
June 2005 to December 2008
Took customers orders
Collection Agent
Dunkin Donuts
June 2005 to December 2008
Answered Inbound and Outbound calls
Excellent communication and customer service skills. Negotiate payment arrangements with clients.
Education
Medical
Harris School of Business - Cherry Hill, NJ
2009
The Cittone Institute
1997
High school diploma or GED
Skills
• Typing Speed: WPM 80
Lotus Notes 1-2-3
Microsoft Access
Active Listening
Writing
Customer and Personal Service
Time Management
Monitoring
Negotiation
• Banking
• Financial services
• Research
• Customer support
• Windows
• Accounts payable
• Debits & credits
• Conflict management
• Documentation review
• Pivot tables
• Accounting
• B2B
• QuickBooks
• Succession planning
• Product demos
• EDI
• AS400
• Oracle
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