Customer Support Technology Specialist

BRIAN BRAVERMAN

** ******** ******, ****** ******, NY 10314 718-***-****

https://www.linkedin.com/in/brian-braverman-64820421 ********@***.*** DRIVEN INFORMATION TECHNOLOGY SPECIALIST

Integrates and Triages Strategic IT Equipment for Deployment to Corporate Users and Vital Retail Establishments A highly motivated and professional Information Technology Specialist with a proven track record of timely SLA’s and task completion. Specialize in processing data, equipment configuration, triage, IT support, and Information Systems. Graduate with a Bachelor of Science in Computer Information Systems, 5 years as an Information Technology Operations Analyst and 10+ years as a retail manager. Expert at collaborating in a cross-functional environment to maintain IT systems, resolve issues, and inventory management through Service Now/Asset Manager. Experience includes working on projects at all stages, from gathering requirements to planning, configuring, testing, and delivery. Excels at various IT processes, including configuring routers, switches, firewalls, scanners, and other peripherals. Outstanding communication skills, business acumen, multitasked, and customer service aptitude. Strong client-facing and communication skills.

EXPERTISE

Policy & Procedure Compliance Training Customer Support Time Management Problem Solving Critical Thinking Troubleshooting Exacting Eye for Details Diagnostics Analyzing Data Password Reset SOFTWARE & OSES MS Office, MS Project, SODI, Visual Basic, Visio, CITRIX, NetBeans, Eclipse, SQL, HTML, Windows, Dreamweaver, Unix, Active Directory, TeamViewer, Adobe Photoshop WEB

DEVELOPMENT HTML, Java Applets, JavaScript

LANGUAGES C#, Java

NETWORKING TCP/IP, DHCP, DNS, routers, switches, firewalls PROFESSIONAL EXPERIENCE

BED BATH & BEYOND Union, NJ 2017 - 2022

IT Operations Analyst

● Drove the IT Depot department as an Operations Analyst consisting of 6 associates utilizing Remedy, Service Now, and Asset Manager ticketing systems. All "break/fix" support/technical support and triage processes. Installing software updates and program configuration concepts on Bed Bath & Beyond hardware.

● Lowered inventory costs ~35% by instructing Support teams to execute an inventory retention policy. Previously, the Support department did not maintain documentation on stores and events that received equipment. The inventory retention policy obligated owners of equipment to return broken/loaned merchandise prior to receiving new. Thus, reducing the Company’s need to order new inventory.

● Trained users on computers and Windows 7 and 10 operating systems by holding mini seminars.

● Accepted, installed, updated, modified, and repaired network devices (LAN and WAN), printers, scanners, credit card pin pads, price checkers, printers, network stations, cables (Ethernet, POE Injectors, and Cat 5 & 6).

● Organized cabling systems including copper & patch panels, racks, cable management, conduits, and patching infrastructure. Rewired new IT department with CAD 5 and connected all computers, peripherals, and voice equipment.

● Installed routers, switches, configure ports, and racking servers to support break/fix incident resolution.

● Monitored system performance to help remote teams ensure system availability/reliability and resolve escalated service issues.

● Supervised data collection and requisition of IT assets through Asset Manager and all MEP configurations. BRIAN BRAVERMAN ********@***.*** Page 2

JAKO ENTERPRISES (KICKS USA) Elizabeth, NJ 2013 - 2017 Manager

● Directed daily operations including sales, financials, Interviewing, hiring, training, scheduling, auditing inventory, and coordinating shipping and accepting.

● Utilized performance evaluations by stimulating positive quarterly discussions with employees.

● Decreased shrink ~83% by enacting an “employee up front” rotation policy.

● Aided in new store openings, including installing software, hardware, peripherals, and cables.

● Established a Customer Appreciation Day to stimulate sales by providing consumers with music and coffee and exceeded monthly goal by ~90%.

LUXOTTICA, INC. Staten Island, NY 2011 - 2013

Manager

● Performed all staff management functions including, but not limited to, sales, analysis, interviewing, hiring, training, scheduling, performance evaluations, and led a team of 10 associates in new store openings, including the installation of software, hardware, peripherals, and cables.

● Achieved raising sales ~68% by convincing upper management to promote on social media and local mailers.

● Implemented a loss prevention policy by installing visible cameras, shrink was reduced by ~140% over a 12-month period FOOT LOCKER Ewing, NJ 2008 – 2011

Manager

● Delegated daily operations including sales, financials, auditing inventory, and coordinating shipping and receiving.

● Performed all staff management functions - Interviewing, hiring, training, scheduling, and performance evaluations.

● Analyzed sales and other performance data and generated reports. Followed up with upper management on how to boost sales at local level.

● Collaborated with Marketing to implement a continuous improvement environment for visual displays.

● Executed a loss prevention strategy, reducing shrink by ~63% by installing a rotating greeter at the entrance of the location.

TARGET CORPORATION Staten Island, NY 2007 - 2008 In-Stock Team Lead (Seasonal)

● Led a team of 7 associates and planned daily tasks including received merchandise, physical stock count, audits, and shipped unsellable inventory back to vendors.

● Prepared order requisitions for acknowledgment of receipt and release of funds to vendors. FOOT SOLUTIONS New York, NY 2005 – 2007

Sales Manager

● Managed daily operations including sales, financials, auditing inventory.

● Elevated sales ~36% over a 12-month period by given the responsibility to change the company’s inventory direction and order product that appealed to the masses.

● Executed all staff management functions - Interviewing, employing, training, scheduling, and performance evaluations. EDUCATION

Bachelor of Science Associate of Arts, Computer Information Systems Major in Security - Magna cum Laude DEVRY UNIVERSITY, New York, NY, 2017 - Dean's List Associate of Arts and Accounting Associate in Arts & Science, Accounting, CUNY, Brooklyn, NY AFFILIATION & VOLUNTEERISM

● The National Society of Leadership and Success (NSLS) - The NSLS is an organization providing a life-changing leadership program helps students achieve personal growth and career success

● OneSight Foundation, Volunteer - Liaising with Luxottica, Inc., OneSight's mission is to bring eye exams and glasses to 1 in 7 people lacking access to vision care

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