Administration/ clerical/ human resources/Customer Service Care

Blessing Ugo

***, ****** *** *****, ************, Indiana, United States of America. Zip Code IN 46214

*********@*****.***

+1(463) 422- 9984

PROFILE

Seeking administrative, clerical, human resources roles. A lawyer with demonstrated history of working in the financial services industry. I have quality and valuable experience in administrative and human resources advisory roles.

EXPERIENCE

A.November 2011 to April 2022;

Sterling Bank Plc, Lagos, Nigeria, Legal Counsel (Human Capital Management /Litigation)

Provide legal framework and structure to the Human Capital management Group for guidance on various issues relating to Employees, outsourced Employees and ex-Employees matters.

Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts

Supporting internal and external inquiries and requests related to the HR department

Represent the Bank in Mediation session (for settlement of various disputes ranging from trade unions, ex-staff matters, customers etc)

Provide legal advice on various issues relating to litigation and alternate dispute resolution to the Human Capital Management, Customer Care, Compliance, Internal Audit and various branches of the Bank.

Proffered various legal opinion on Workforce optimization to human resources department

Draft and review of service maintenance contracts with service providers and advice on the implications for the bank.

B.May 2008 to October 2011, Equitorial Trust Bank, Lagos, Nigeria, Relationship Manager, Corporate Banking Group,

Business Relationship Manager and Financial advisory to corporate clients

Marketing and attending business meetings, cross selling appropriate Bank products/services/solutions to the corporate sector e.g. financial institutions, Telecommunications and oil & Gas.

Negotiating and mobilizing low-cost deposits by opening and maintaining demand deposits/savings account, tenored deposits and bank guarantees

Creating quality risk assets for the bank through Customer profiling, financial analysis, Credit approval memo drafting, review and presentation on the request of some of the aforementioned clients in line with bank’s credit policy guideline.

EDUCATION

June 2021

Master’s degree in Law {LLM}, University of Lagos, Nigeria

(Thesis -Emerging Trends in Industrial Relations)

March 2005

Barrister at Law (BL) – 2005, Nigerian Law School, Abuja, Nigeria

May 2003

Bachelor of Laws, University of Benin, Nigeria.

June 1994

West Africa School Leaving Certificate

QUALIFICATION AND CERTIFICATION

Associate of Institute of Chartered Secretaries and Administrators, UK

Certified Mediator, Lagos Multi Door Courthouse

Nigerian Bar Association - Member

SKILLS

General Human Resources activities

Communication and Negotiation

Administrative roles

Conflict resolution

Customer service

Interpersonal/ great attention to details

Documentation and Organizational

Other areas of strength:

•Employee and Labour Law/Engagement

•Corporate and Commercial Law

•Legal Documentation and Credit Processes

•Mediation/ Alternative Dispute Resolution

•Litigation

•Compliance

Contact this candidate