Data Clerk Network Technician

CURRICULUM VITAE FOR KINGSLY SELEMANI

Ison Experience

P. O Box 1666

Capital City-Lilongwe

E-mail: ***************@*****.***

Cell: +265-***-***-*** //992557873

Personal Data:

Surname : Selemani

Other Name : Kingsly

Date of Birth : 20 June 1984

Sex : Male

Nationality : Malawian

Profile Summary:

I am an IT Professional with practical knowledge in managing IT systems, capable to work on self initiative, train others and support fellow staff in IT related modules, I am a highly Professional individual who is driven by results.

Summary Technical Skills

Managing Operating Systems, Windows XP. Windows 7, Vista,

Troubleshooting with the Customer/end users in IT industry

ICT equipment Management

Data Management

Data Clerk

Computer Technician

Help Desk Technician/ (ISP)

Network Technician

Saver Management

Microsoft Office

Working Experience

ISON EXPERIENCE (Airtel call center)

November 2014 to present

Position : customer care executive

Duties :

Provide excellent customer service to improve business performance.

Greet, address and thank customers in friendly and professional manner.

Understand customer requirements so as to provide appropriate clarifications and solutions.

Route and direct customer requests to appropriate personnel.

Contribute ideas to resolve customer problems to improve productivity.

Work within various teams to ensure outstanding customer service.

Maintain broad knowledge of customer products and services.

Participate in meetings and activities held to improve customer satisfaction and business performance.

Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc.

Maintain and update customer documentation as needed.

Process and track customer claims to ensure claims are resolved time Period : 4 November 2014

Professional Qualification/Diploma in Computer Engineering Techno Brain New Horizon Computer Learning Center

Microsoft Certified Technology Specialist (MCTS) Configuring Windows Server 2008 Active Directory

Major Modules - Configuring Domain Name System(DNS)

- Configuring The Active Directory Infrastructure

- Configuring Active Directory Roles &

Services

- Creating and Maintaining Active Directory Objects

- Maintaining The Active Directory Environment

- Configuring Active Directory Certificate Services Project/Presentation End Of Profile System Administration Introduction & office 2007

Access 2007

Major Module: Comp TIA A+ Hardware - Operating Systems & Soft wares

- Operational Procedures

- Troubleshooting, Repairing & Maintenance

Hardware

- Security

- Networking

- Hardware

Major Module: Comp TIA Networking +N Network Management

- Network Security

- Network Media and Topologies

- Network Technologies

- Network Devices & Tools

- Network Installation & Configuration

Presentation End of Profile: Desktop Specialist

Driver’s licence

Academic Qualification

Qualification : Malawi School Certificate of Education {MSCE} 2003 Institution : Magawa Secondary School

Junior certificate: Kawale CDSS 2001

Special Recognition/hobbies

Watching Soccer and Site Seeing.

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REFEREES

Patrick Funsani

Ison Experience

Kamuzu central Roundabout

P.O. Box 1666

Lilongwe

Cell: +265*********

Austin Ngwira

Techno Brain New Horizon

P.O Box 2625

Lilongwe

Malawi

Cell: 265-***-***-***

Mr. P Kajitaye

Memory Business Solutions

Private Bag A 12

Lilongwe

Malawi

Tel: 265-****-***

Cell: 099 051 925

Contact this candidate