Store Clerk Customer Service

Bret Smith

SKILLS

Capability to hand solder surface mount components

Troubleshoot and repair AC/DC circuits and power supplies,

Identify electronic components and their schematic symbols

Determine voltage, current, resistance and power by calculations and measurement

Ability to read wire lists, schematics, and interpret drawings

Operate test equipment: multimeters, oscilloscopes, logic probes

Practice of proper soldering techniques

Implement system upgrades including hard drives and ROM Windows 7, Windows XP and Microsoft, Word/Excel

Active Directory

VPN

Assemble network cat5e cables

Install NIC cards

Customer service

Work efficiently in both an independent and team atmosphere

WORK EXPERIENCE

Self–Employed 2016 - Present

Repairing computers

Setting up computers/modems/firesticks

Alorica

Customer Service Sales Agent 2015 - 2016

Provided customer service over the phone

Provided technical support

Walked customers through step by step to configure remote controls/converter boxes/internet connections

The Rivers Casino

IT Specialist 2009 - 2015

Computer Networking and maintaining all electronic equipment

Machines and software for the Casino

Customer Service

Market Central

Assembly Technician 2006 - 2007

Build and manage computer boards and electronic parts

Built Cat6 switches and security systems

Soldering and wiring

Testing to make sure product worked properly

University of Pittsburgh, Marketing and Communications Dept.

Transportation Specialist 2001 - 2005

Serve as chauffeur for Vice Chancellor of Public Affairs Schedule and complete pick-up and delivery of art proofs, Facilitate the meeting of department deadlines, Create and maintain positive client relations.

Copy Cat Printing Company, Pittsburgh, PA

Store Clerk 07/2000 - 06/2001

Customer service

Trained and monitored progress of new employees

Advised clients on products and design matters

Processed printing and copying orders

Updated inventory and ordered supplies

EDUCATION

12/2006-08/2008

ITT Technical Institute -Pittsburgh, PA

Graduation: September 2008

Associate in Specialized Technology Degree –Computer Electronics & Engineering Technology

University of Pittsburgh - Bachelor of Arts in Criminal Justice

VOLUNTEER WORK

05/1996-08/1996 Mercy Hospital S.A.T. Summer Program

05/1995-07/1995 Pitt Summer Youth Entrepreneurship Program

05/1991-08/1994 STEP Summer Training Employment Program, Pittsburgh, PA

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