Service Member
Resume:
Rebecca L. Saxton
****************@*****.***
Objective
To obtain an entry level position in a fast paced professional environment that will allow me to utilize my vast array of skills & experience in the food service industry for the benefit of my employer.
Summary of Qualifications
25 years of experience in restaurant operations with specialty in training, loss reduction & increased revenue
Superior organizational skills that are utilized for scheduling & training of staff as well as the planning of events and booking entertainment
Enthusiastic dedication to excellent customer service skills that work towards customer retention, word of mouth marketing and ultimately increased profit
Professional Experience
Whiskey Wings – St. Petersburg, Florida
Kitchen Manager – Marketing Director – FOH/BOH Training Manager
Managed all daily operations of the restaurant
Managed inventory and ordering of food, equipment and supplies
Arranged for routine maintenance and upkeep of the restaurant, its equipment and facilities
Studied sales records to determine which menu items had greatest profit margin and incorporated specials with those items
Placed orders with distributors and scheduled delivery of fresh food and supplies
Worked alongside owners to create marketing strategy which included social networking, word of mouth marketing & promotions
Implemented training standards to include menu test & POS training
Outback Steakhouse - Lake Worth, Florida
Certified Trainer – Shift Leader – Food and Beverage Service
Took orders and served food and beverages to patrons
Tended bar including mixing and serving drinks
Completed restaurant preparatory work on a daily basis
Took payments from customers and handled cash, debit and credit cards
Facilitated classroom training as well as practical training
Worked alongside management to ensure all staff was properly trained and were delivery customer service as outlined in the business mission statement
Dave and Busters – Hollywood, Florida
Banquet Services – Dept. Head of Bar – Food and Beverage Service – Certified Trainer
Provided superior customer service
Completed bar preparatory work on a daily basis
Food service and preparation for serving lines
Inventory management and product ordering
Ensured all bartenders were complying with companies rules and regulatory requirements regarding responsible serving of liqour
Stocked bar and inventoried beer, wine and liquor
Scheduled bar staff and provided training to all Front of the House staff
Scheduled all new FOH staff for training shifts to include classroom and practical shifts with evaluations
Spotted Pig – Westminster, South Carolina
Front of the House Manager – Catering Supervisor
Processed and maintained store inventory
Created and placed weekly food and supply orders
Developed and implemented staff schedule
New applicant screening, training and placement services
Ensured that diners were served properly and in a timely manner
Investigated and resolved customer complaints about food quality or service
Coordinated activities among various departments such as kitchen, dining room and banquet operations
Met with guests and offered customized options for their private parties, communicated with kitchen staff about catering, delivered food and supplies for off-site catering
Education
State of Florida High School Diploma
University of Central Florida, Orlando, Florida
Florida Atlantic University, Boca Raton, Florida
Applicable Skills
Computer skills including Microsoft Office, data entry skills including POS systems, cash register operation, multi-line phone operation, excellent customer service skills, inventory management skills, superior organizational skills, and works well in a team environment
References available upon request
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