Kenneth A. Todman

*** **** **, ************, ** *2601 T:845-***-**** E: advdjn@r.postjobfree.com

KT

Experience: Account Coordinator for Coach Team, Aptos Inc. Newburgh, New York— 2016 – Present

Generate daily reports and excel spreadsheets for Coach corporate

Manages the account and is the main point of contact for Coach corporate 5 day a week

Test and added new documentation per Coach corporate request to our Customer Information Database (CID)

Identify, researches, and creates documentation for work arounds for known issues on the account

Communicate with Coach corporate office on a daily basis

Train and set new goals for my team of 5-6 analysts to improve performance. Level 1 Escalation Team Analyst, Aptos Inc.

Newburgh, New York— 2016

Diagnosing and troubleshooting desktop system, printer and operating problems

Consulting and instructing users on hardware and software questions/issues

Running diagnostic tests to isolate system problems and make recommendations for potential solutions

Operating Systems Windows, OS-X

MS Office (Windows and Mac) software

Experience with Remote Support technologies such as Remote Desktop (Microsoft), VNC

Experience with enterprise wide rollouts of new operating systems and software Weekend Account Coordinator for Coach Team, Epicor CRS Newburgh, New York— 2011-2016

Managed team of 5-6 analysts on the team

Performed Level 2 work throughout the work week on the account

Responds to telephone calls, email and dispatched requests for technical support

Handled severity 1 issues on the account - WAN Down, MPOS down, Credit down, ISP down etc.

Assistant Warehouse Supervisor, Bookstream Inc.

Poughkeepsie, New York— 2005-2009

Received and shipped merchandise, Maintaining inventory, shrinkage

Managed team of 10 to 11 associates

Selected space and prepared stock for storage, and place materials in designated areas

Protected stock from destruction, abuse, fire, and theft

Prepared orders for delivery, disburse stock, and maintain records of materials issued

Maintained computer records of inventory by entering and retrieving information related to receipt, storage, and disbursement of materials Kenneth A. Todman

192 Main St, Poughkeepsie, NY 12601 T:845-***-**** E: advdjn@r.postjobfree.com KT

Education: Ridley Lowell Technical Institute

Poughkeepsie, NY

Diploma in IT Networking and Technical Support, Granted in July 2010 Suny Dutchess

Poughkeepsie, NY

Mass Communications 2005-2006

Awards:

President’s List

Winter 2010 – Hardware & Operating Systems

Fall 2009 – Microsoft Suite/ Web Design & Help Desk Skills: Computer Hardware: troubleshoot and repair

Computer Operating Systems (Windows Server 2003, Vista, XP Pro, and Windows 7)

Networking

Wireless Networks

HTML, XML

Microsoft Office Applications (Word, PowerPoint, Excel, Access)

Virtual Machine

Helpdesk Support and Remote Access

References: Available upon request.

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