Michael Alvarez

Bishop, TX *****

advdfw@r.postjobfree.com

+1-361-***-****

Looking to obtain an entry-level position in a fast-paced industry to utilize my knowledge in this field and performing my duties as assigned and gain experience. Possess a bachelor of science from the Frank Dotterweich College of Engineering at Texas A&M Kingsville.

Expertise in Microsoft excel PowerPoint and Microsoft office Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative / Repair/Delivery

R&R Appliance - Bishop, TX

January 2018 to Present

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Dispatcher/Customer Service

AINSWORTH TRUCKING - Robstown, TX

May 2012 to December 2017

• Managing truck drivers’ schedules and routes

• Scheduling freight to be picked up and delivered

• Providing shipping details to customers

• Reviewing logs of truck drivers

• Documenting all calls, deliveries, routes and times for pickups and deliveries

• Completing paperwork related to shipments, such as invoices

• Handling customer complaints and inquiries

Student Assistant

Texas A&M University Kingsville - Kingsville, TX

January 2008 to June 2014

Work study in the physics department, math department and lab assistant as well. Assisted many departments throughout campus and was assigned where help was needed Dispatcher/Customer Service/ Tool Rental

Greene's Energy Group - Alice, TX

January 2007 to August 2010

Assign and designate trucks to complete jobs such as Torque & Test

Pressure Testing

Rentals and invoices for plugs, X-overs

Manifolds

Price out invoices

Operate 25 ton forklift to transfer compressors in the yard and load them on monorail trucks and stake beds

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Booked appointments for clients

• Conducted customer service surveys

• Inventoried spreadsheets

• Assisted customers with a warm and professional attitude Deputy Sheriff

Hidalgo County Sheriff's Office - Edinburg, TX

January 1998 to July 2006

Patrol, community police, crime prevention litigation on civil cases, and criminal cases as well, preserve public peace, arrest violators of the law, enforce all state laws, enforced other related work as required or assigned

Education

Bachelor's in Engineering

Texas A & M University-Kingsville - Kingsville, TX January 2008 to May 2014

Skills

• Proficient in Microsoft Office (10+ years)

• Bilingual (10+ years)

• CAD (3 years)

• CAM (3 years)

• Problem Solving (3 years)

• Team leadership (2 years)

• Freight Experience

• SolidWorks (1 year)

• AutoCAD (1 year)

• Microsoft Outlook (10+ years)

• Microsoft Excel (3 years)

• Math (5 years)

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• English (10+ years)

• GPS (10+ years)

• Live Chat (3 years)

Languages

• Spanish - Expert

Certifications and Licenses

Driver's License

Non-CDL Class C

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