BRIANNA PARRA

*** *** ***** **. *********, CA ***63 • 209-***-**** • advdfv@r.postjobfree.com

Objective

Utilize my knowledge and experience in management, customer service and administration to contribute to the company’s success. Seeking new opportunities to advance and grow in a professional setting. Dedicated to providing excellent service to visitors and helping medical professionals organize, file and retrieve sensitive records.

Tesla, Inc, Fremont, CA August 2018 to Present

Lead Production Associates

• Leading pre-shift meetings with a team of 50+ associates & technicians to inform them on any changes in process, daily safety topics, quality, and production targets.

• Organize monthly lead meetings with all EOL leaders regarding safety improvements.

• Prepare the team for the shift assigning out radios, work phone, iPads, and essential work tools.

• Creating daily excels and spreadsheets for the team.

• Monitor, coach and follow up with associates/technicians when they are not meeting expectations.

• Produce daily reports for management visibility.

• Escalate quality issues for quick resolution and provide solutions to existing problems.

• Ensure safety requirements are met and followed.

• Train team members to standardized work and ensure it is followed.

•Adapt to daily process changes with ease.

• Acting Supervisor in absence of present supervisor.

•File and organize new hires info and signed expectation sheet

•Interview candidates and provide feedback for recruiters

•Offer orientation and answer all procedural questions for new employees and coworkers.

Logistics Yard Management Associate

• Coordinated the movement of vehicles from the logistics yard to offsite locations. Created loads using the Logistics App or TMS2, departed and arrived loads and made sure vehicles were parked in the correct designated areas.

• Fixed issues in the system such as vehicle move legs, lane assignments, and worked closely with other departments to ensure vehicles could be ready to ship to their next destination.

•Test drive vehicles to listen for loose objects, squeaking noises, alignment, break burnish test.

Jiffy Lube, Tracy, CA March 2018 to August 2018

Customer Sales Rep / Cashier / Technician / Floor Lead

• Greet and check in customers into our database.

•Organized and filled all customer and financing paperwork.

• Performed automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, changing tires, tire rotations and inspecting and replacing lights and wipers.

• Offered service recommendations to customers based on their vehicle needs.

• Ensured proper care was taken to help eliminate damage to guest’s vehicle

•Took inventory daily of filters, oil, and tires

•Maintain customer accounts and record account information.

•Make product recommendations or services to customers based on their needs and preferences.

•Answer phone calls and educate customers on the different services we provide

DoubleTree Hotel, Modesto, CA May 2017 to March 2018

Banquet server

• Greeted and welcomed guests, responding to requests in a timely, friendly, and efficient manner.

• Served guests food and beverages and removed dinnerware from the table in a timely manner.

• Relayed essential information about orders, allergies, and special requests to the appropriate person.

• Answered all/any customers questions

Denny’s Patterson, CA March 2016 to May 2017

Dishwasher / Service Assistant /Host

• Ensured that all dishware, utensils, pots, and pans were thoroughly cleaned and sanitized.

• Delivered trays of dirty dishware to the dish room and stocked service area with clean dishware.

• Bused and cleaned tables in the customer's dining room.

•Took and delivered customers orders in a timely manner.

• Answered all/any customers questions

•Placed and fulfilled customers orders

•Help customers select the right product for them.

Education-

High School Diploma Del Puente High School, Patterson, CA Class of 2017

Skills -

+Highly organized +Familiarity and understanding of medical terminology +Proficient in Microsoft forms, Microsoft Word & Excel +Customer service communications +Worksite safety +Business operations +Ability to type 70 wpm +Production deadline management +Team management +Problem solving +Strategic sales knowledge +Active listening skills +MS Office +Data Management +Public speaking +Strong verbal communication +Data entry +Data analysis+Ability to mulititask +Phone etiquette +Team player +Team Leadership

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