Customer Service Assistant Manager
Resume:
My Kou Vang
**** * **** ********* ** ***** 414-***-**** ******@*******.***
OBJECTIVE: Assistant Manager
SUMMARY OF SKILLS
● 10+ years customer service experience
● MS word, Excel, Powerpoint and Outlook
● Point-of-sale system
● Basic Math Skills
● Cash register operation
● Guest relations expertise
● Quick Learner and able to multitask
● Bilingual
WORK EXPERIENCE
Customer Service:
● Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
● Gave guests first-rate service, support and worked to resolve concerns to mutual satisfaction.
Leadership:
● Supervised and led employees to maintain productivity and customer service levels.
● Delegated tasks to employees, monitored activities and task completion. Clerical:
● Scheduling and adjusting schedules.
WORK HISTORY
Entertainment Staff Member Oct 2021 - Jan 2023
Potawotami Casino - Milwaukee WI
My Kou Vang Page 2
3422 N 79Th Milwaukee WI 53222 414-***-**** ******@*******.*** Manager Oct 2014 - Dec 2017
Tacobell - Fresno CA
Caretaker July 2007 - June 2018
IHSS - Fresno CA
EDUCATION & TRAINING
Bachelor Degree in Health Administration Nov 2020 - Present Grand Canyon University - Phoenix AZ
High School Diploma Aug 1997 - May 2001
Mclane High School - Fresno CA
CERTIFICATIONS
Basic Life Support - CPR Dec 2022 - Dec 2024
American Red Cross
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