Scrum Master Time Delivery
Resume:
Aisha Bah, CSM, SASM
Professional SUMMARY
Seasoned and Goal Oriented IT Scrum Master who has worked with and supported software development teams, project managers, and stakeholders in driving agile projects in domains such as banking, finance, and healthcare while educating, coaching, training, and leading them in implementing best practices, and efforts to work together in responding to customers feedbacks and risk appropriately. Customer focused individual who strives to be a great servant leader to my team and organization.
Professional Experience
Verizon- Remote
RTE/ Scrum Master December 2021- Present Responsibility Overview:
Coach Lean-Agile methods and mindsets to PO, and teams
Facilitated all scrum meetings such as daily stand up, sprint review, sprint planning to ensure proper, inspecting, planning, and tracking of project goals and activities.
Updated online system for clients who preferred to get instant credit when trade in used cellphones, by sending a check in the mail.
Clients who can't make it to UPS or Verizon store to return trade in phones. Are sent a box via UPS to return trade in phones.
Clients are first giving 10 days remind to return trade in phone to Verizon.
The second reminder is 20 days to return trade in phone to Verizon.
Encourage teamwork as well as System and Solution collaboration
Encourage and Scheduled Retrospectives meetings to identify areas of improvement, and actions items to complete them.
Facilitate the ART events and processes and assist the teams in delivering value
Ensure all stories meet the code Freeze date
Assist the team in setting the groundwork for Agile Release Train activities, which includes PI planning, focusing on laying out a plan for entire release, System Demos, and I&A
Manage confluence page by organizing all the ideas, content, and files that we use and create as we bring vision to life
Help my team in creating increments that not only add value but also improve productivity
Encouraging people to use Agile and SAFE best practices and methods
Managing Jira Dashboard, backlog, Components, Releases, Kanban, Scrum board
Maintain Jira projects, workflows, permission, and users while working in a Jira
Improve Jira security, set access permissions for Jira projects and confluence pages
Work with Jira filters, reporting, fields, and administration
Manage user permissions for tools according to the needs of the projects
Communicating with stakeholders, escalate impediments, help manage risk, and drive relentless improvement
Escalating and tracking impediments, managing dependencies and risk
Coordinated pre-PI activities such as identifying feature cards and implementing user story mapping and sizing
Worked with product owner and business analyst in gathering requirements, defining scope, and documenting the acceptance criteria for teams to execute their work.
USAA- Remote
Scrum Master July 2021- November 2021
Responsibility Overview:
Lead a team of Web, Host, and QA developers in enhancing, and modernizing the insurance application.
Help in aligning the team with larger release trains, ensuring the common organization goal is met
We were constantly updating our online application on discount that is available for members who did not make open enrollment period
Clients over the age of 65 are qualify for discount on the first day of their 65th birthday.
We sent out personal emails and through client’s portal to remind them for open enrollment and when it ends.
Responsible for facilitating and coordinating the effort needed to understand and remove blockers and impediments.
Responsible for managing annuity and Life Insurance Technology projects across the USAA back office.
Expertise in Jira, helping team plan, assign, track, report, and manage work
Managed dependencies by coordinating, scheduling, and tracking it to ensure timely delivery of deliverables
Maintain Jira projects, workflows, permission, and users while working in a Jira
Facilitated all scrum meetings such as daily stand up, sprint review, sprint planning to ensure proper, inspecting, planning, and tracking of project goals and activities.
Worked with RTE and scrum team to ensure we had identified our capacity, and identity our features
Coach team members on Agile values and principles such as collaboration, prioritization, team accountability and transparency.
Coordinated pre-PI activities such as identifying feature cards and implementing user story mapping and sizing
JP Morgan Chase Bank- Plano, TX
Scrum Master July 2019- June 2021
Responsibility Overview:
Led 2 teams of cross functional developers in the Loan Lifecycle Team designing, developing, and managing systems to consolidate the vendor loan consumer application process.
We were consolidating the vendor loan application process by decentralizing the systems, modernizing, enhanced, and added new features to make transparent to client
Facilitated all scrum meetings such as daily stand up, sprint review, sprint planning to ensure proper, inspecting, planning, and tracking of project goals and activities.
Managed dependencies across teams by coordinating, scheduling, and tracking it to ensure timely delivery of deliverables.
Supported product owner by facilitating the collaboration between the developers to align on business needs and tech items and solutions.
Work with PO to prepare for I&A weeks before the system Demo
Worked with RTE and scrum team to ensure we had identified our capacity and mapped our user stories.
Maintain Jira projects, workflows, permission, and users while working in a Jira
Supported delivery by ensuring backlog items have been clarified, meets definition of ready, definition of done, and has a feasible solution.
Utilize Agile maturity assessment to help teams to elevate their agile knowledge and improve their agile mindset and processes as needed.
Responsible for facilitating and coordinating the effort needed to understand and remove blockers and impediments.
Manage Jira board, burndown chart, velocity chart, Sprint backlog
Managed metrics such as burndown chart, cycle time, sprint report release burndown and many more provided by the organization to track team and project progress and report them to management as needed.
Cigna- Austin, TX
Scrum Master July 2017- July 2019
Responsibility Overview:
Led a team of full stack developers in the digital transformation department deploying multiple features for Cigna claim system.
We migrated, developed, and deployed various internal systems for data and patient relationship management.
The project mainly involved troubleshooting and resolving errors within in-bound transactions for health insurance exchanges and utilizing the datasets for downstream reporting
We developed new features for the Cigna mobile app
Supported Scrum Team in meeting its goal and coordinate with other teams.
Bridge the communication gap between Product owner and developers by aligning them on business value and tech solution.
Encourage and Scheduled Retrospectives meetings to identify areas of improvement, and actions items to complete them.
Worked with product owner and business analyst in gathering requirements, defining scope, and documenting the acceptance criteria for teams to execute their work.
Use tools like Jira, Mural, Miro, and Microsoft teams to engage and collaborate with teams on project activities and create transparency.
Ensured 20% Of team’s capacity was allocated to tech debt each quarter.
Participated in the weekly Scrum of Scrums to continue managing risk and dependencies from external teams to ensure on time delivery.
Coach team members on Agile values and principles such as collaboration, prioritization, team accountability and transparency.
Keurig Dr. Pepper-Plano, TX
Junior Project Manager Feb 2015- May 2017
Responsibility Overview:
Ensured all project deliverables meet scope, schedule, and cost constraints.
Updated and Reported progress on business initiatives to key stakeholders and management.
Identified, managed, and tracked any risk on program level and mitigate as needed.
Led the execution of company’s policies and processes to ensure proper planning, scheduling, and monitoring of project activities.
Tracked project metrics and reported project progress, problems and solutions to teams and management.
Oversaw the planning, launch, and management of multiple projects.
Coordinated communication between vendors and external clients to meet project goals.
Education and Training Skills
BA, Public Affairs
Minor: French
Texas Southern University, Houston, Texas 2019
High School Diploma, Parkview Baptist,
Houston, TX
Internship Amazing Investment
Volunteer
Houston Food Bank
Alief Independent School District
Language English, French, Fulani, Krio
Microsoft Office 2010 (Word, Excel, Outlook,
PowerPoint, Publisher)
Jira, Confluence, Mural, Miro
Automated Testing (other testing practices like TDD)
Effective Communication
SDLC.
Negotiation
Customer Oriented
Analyst
Adobe Acrobat Reader XI Pro
Qualified Typist (40wpm)
Certifications
Certified Scrum Master
Safe Advanced Scrum Master
Katy, TX 77493
**********@*****.***
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