Anthony Charles Muwayi

Location: Minneapolis, MN

Availability to start: 1 week notice

Telephonic Interview Availability: 24 Hours of prior notice

EXPERIENCE WITH TOP SKILLS REQUIRED:

Anthony has over 14+ years of experience working as an IT Support Technician supporting both printers and desktop.

Extensive experience on break-fix, maintenance, installations of printer.

Experienced working on HP, Okidata, Lexmark & Canon laser Printers.

Decommissioned old Printers & Installed & tested New Lexmark Network Printers (T654dtn, T654dtn, X658de, 658dfe, X738dte, X864dhe4, X945e)

Refreshed New HP Lite Touch Laptops with Windows 7 Image utilizing iSpace Network Build & Full Build USB Drives along with SCCM

Windows 95 / 98 Win NT / 2000 Workstation/Server Win XP/ME

Server 2003 Office 95 / 2003 Microsoft Exchange Server 2000 / 2003

Microsoft Front Page Microsoft Visual Basic Microsoft SQL Some Knowledge

Ford Software Delivery Systems (SDS) Dell Open Manage Server Assistant

familiar with Linux (SUSE).

Norton Ghost Util. Power Quest Drive Image / Image Center PC Anywhere

Cisco IOS Software Ford Plant Floor Apps. Ford Global Client Load

HP Web Jet Admin HyperTerminal DOS

IBM Compatible PCs / Laptops Dell Power Edge Servers HP / Dell Printers

HP Plotters HP Storage Systems Power Vault / Tape Backup Units Ford Unit controllers

Vinplate Embossers Printronix Printers Sun Blade Systems (Unix) Some Knowledge

Cisco Fire walls / Routers / Switches and Wireless Access Points

Windows 2003, 2008 R2 & SQL 2008, 2012 & 2016 Server

SKILLS

GPO

Lotus Notes

Outlook Exchange

Excel

Access

Active Directory

SCCM

TCP/IP

DHCP

MacOS

WINS

DNS

POP3

SMTP

VPN

FTP

LAN/WAN

SNMP

Telnet

10/100 Mbps Ethernet

LDAP

SCSI

RAID

SMS

Dameware

CERTIFICATIONS

Windows 2000 Microsoft Certified

Systems Administrator (MCSA), November 2006

Windows 2000 Microsoft Certified Professional (MCP) in Microsoft Windows 2000 Network and Operating System Essentials (Course 2151).

Windows 2000 Microsoft Certified Professional (MCP) in Implementing Microsoft Windows 2000 Professional and Server (Course 2152).

Windows 2000 Microsoft Certified Professional (MCP) in Implementing and Administering Microsoft Windows 2000 Directory Services (Course 2153).

Windows 2000 Microsoft Certified Professional (MCP) in Implementing and Administering Microsoft Windows 2000 Directory Services (Course 2154).

A+ Certified.

Microsoft Certified Professional in Windows NT Workstation 4.0.

Network+ Certified.

Dell Client DMS Softskills Certification (NON_DSP)

PROFESSIONAL WORK EXPERIENCE

Target Print Services, MN 02/2022 to 05/2022

Technical Support

Desktop installer/SQL Server Patching

Patched up Target SQL Servers with latest Microsoft OS Software Updates.

Got Trained on Target Print-stream Software & EFI Print Management CRM.

Carrier, Inc.-Bloomington MN 01/2021 to 09/2021

Systems Administrator /Deskside Support at Dettronics

Account setup & deletion using Active Directory and SCCM.

Active Directory user rights provisioning.

PC & Laptop troubleshooting & repair.

Windows 7 & Windows 10 Professional Installation & configuration.

Cisco VPN & Jabber communication installation & configuration.

Outlook Exchange account setup & configuration.

Remote troubleshooting utilizing LogMeIn Remote PC Tools.

Hard drive Encryption utilizing Symantec Encryption Software.

Network Printer installation & configuration.

Hardware shipment utilizing FedEx Online Portal & J.D Edwards Software Utilities.

WWTS/Cargill-Hopkins, MN 03/2019 to 11/2019

Microsoft SCCM Technician/Installer

Utilized Microsoft Systems Center Configuration Manager [SCCM] to migrate over three hundred PCs (mainly end user Laptops) from Windows 7 to Windows 10 version 1809.

Ensured All End user Data, Applications & Customized settings were backed up before running SCCM & Successfully Restored upon the Installation of the Windows 10 image.

Given Cargill's massive size, geographical spread across America, Cargill’s Cybersecurity Concerns & Restrictions; this project involved a lot of out state travel to the various Cargill plants & offices to conduct the SCCM Upgrades.

Healthland (CPSI)-St. Louis Park, MN 11/2015 to 11/2018

Systems Administrator

Account setup & deletion using Active Directory.

Active Directory user rights provisioning.

PC & Laptop troubleshooting & repair.

Windows 7 & windows 10 Professional Installation.

SQL Server 2005, 2008, 2012 & 2016 installation & configuration.

Cisco VPN & Jabber communication installation & configuration.

Configured, tested and deploy network devices with Cisco Meraki.

SAP Crystal Reports installation & configuration.

Outlook Exchange account setup & configuration.

Remote troubleshooting utilizing Bomgar.

Hard drive Encryption utilizing McAfee Encryption Software.

Network Printer installation & configuration.

Optimization & scheduled reboot of the Heathland Security Monitoring Server.

Security Access Badge provision & deactivation at termination.

Hardware shipment utilizing FedEx Online Portal.

Peak Systems, Inc- Minneapolis, MN 06/17/2011 to 10/15/2015

Windows 7 Deployment Technician for JP Morgan Chase & Co.

Refreshed New HP Lite Touch Laptops with Windows 7 Image utilizing iSpace Network Build & Full Build USB Drives along with SCCM

Upon a successful Windows 7 Refresh, I removed the Windows XP Hard Drives, Recorded their Specifications, Photocopied the Drives’ topside & shipped all gathered information to the iSpace Control Center for a Legal Hold (LDR).

Cummins Power Generation Incorporated 09/2014

Outlook 2013 Trainer

Performed troubleshooting & repair of the flawed [Corrupted] Outlook Exchange client that arouse in the process of migration.

Provided Responses to End Users’ Lotus Notes & Outlook 2013 inquires in a Kiosk Session setting.

Ceridian Corporation-Bloomington MN 07/2013 to 03/2014

Systems Administrator

Migration of Windows XP to Windows 7 on both Laptops & Desktops.

Utilizing Windows SCCM & Active Directory to install Vendor Licensed Applications on Ceridian Enduser PCs.

Installation, configuration, troubleshooting and repair microcomputer hardware and related peripheral devices with Windows 7.

Help Desk Support & Troubleshooting utilizing Servicenow Ticketing Application.

Router/IP Port Configuration & Activation.

Installation & configuration of VMware on Windows 7 PCs to simulate a Windows XP Environment.

Configuration & Synchronization of Mobile Devices [HTC, Verizon & AT&T Smartphone] with Ceridian Outlook Exchange Server.

NATIONSTAR MORTGAGE-St. Louis Park, MN 04/18/2013 to 04/22/2013

Deployment Technician

Installation and setting up various workstations, printers, VoIP phones & LCD Monitors for a New Office Client.

RBC Wealth Management-Minneapolis, MN 09/28/2012 09/29/2012 & 12/14/2012

Systems Administrator

Workstations, Phones, Printer Move[Relocation] & Configuration.

RBC Wealth Management-Edina, MN 06/22/2012

Systems Administrator

Hilton Hotel Corp/Embassy Suites-Bloomington, MN 06/18/2012 to 06/19/2012

Systems Administrator

Windows XP Workstation Refresh & Deployment, MS Outlook 97 & 2002 Configuration, Network Printer Setup & Configuration along with Citrix ICA Client installation on laptops & Workstation.

Systems Administrator 10/2012 to 12/2012

Employment Agency was Latitude 36, Franklin, Tennessee.

End Client was BeckmanCoulter, Chaska, MN

Installation, configuration, troubleshooting and repair microcomputer hardware and related peripheral devices with Windows 7.

Installation & configuration of VMware on Windows 7 PCs to simulate a Windows XP Environment in order to run the Proprietary software: AS400

Utilization of Microsoft Active Directory, Microsoft SCCM & SMS for:

Running a Visual Basic Script [blupload] & the Generation of BitLocker Recovery Password Keys for Windows 7 PCs.

Delegation of Permissions to end users & Folders, newly imaged computers

Decommissioning of retired computers from Active Directory.

VPN Account Setup using Smartcards for mobile users with Windows 7 & XP Laptops.

Utilized Symantec’s Norton Ghost to image Window XP computers.

Utilized Remedy Ticketing System & Dameware remote control utilities.

Configuration of Siemens Softphones (VoIP [Voice over Internet Protocol]).

Testing and evaluation of hardware performance, product capabilities and interoperability assuring compliance with existing operating environment standards.

Installation of Proprietary software: DID3, Action, Adobe Professional 7/8/9, Oracle, Lotus Notes & Outlook 2010, MS Project & Visio 2007/2010.

Assistance in system upgrades and provision of supplemental support and guidance for end users.

Toys R Us-Burnsville, MN 10/17/2011

Network Printer Technician III

Decommissioned old Printers & Installed & tested New Lexmark Network Printers in the whole Store.

ING-Minneapolis, MN 02/2011 to 08/2011

Deskside Support Technician

Performed hardware breakfix, software problem call, installations.

Responsible for troubleshooting and resolving software related issues at the EndUsers desk.

Keep the customer and/or the alternate if requested, informed about the status of the Service Ticket.

Achieve service level commitments for Problem and service Request Management at an individual and team level for PC/LAN and Telecom at all sites supported.

Hartford Insurance Group[HIG]-Bloomington, MN 10/12/2010; 10/13/2010; 11/12/10; 11/13/10; 11/15/10 & 11/16/10

Network Printer Technician III

Decommissioned old Printers & Installed & tested New Lexmark Network Printers [T654dtn, T654dtn, X658de, 658dfe, X738dte, X864dhe4, X945e] on the following HIG Compasses: Bloomington, MN, Maple Grove, MN, Woodbury, MN.

Honeywell-Minneapolis, MN 11/2010 to 12/2010

Software Security Engineer Level 2

Applied MS patches to Company Personal Computers & Laptops.

Met the Prerequisites of: Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.

Proved ability to work independently, physically able to lift, move PC equipment along with interpersonal skills, ability to work collaboratively in a team environment, comprehend verbal & written technical instructions and scripts.

Canadian Pacific Railroad-Minneapolis, MN 01/07/2009 to 01/09/20009; 01/13/2009 to 01/15/2009

Lexmark Printer Tech

Lexmark Network Printer Installation (along with paper tray & duplexer), Configuration & mapping End users to Network Printer Profiles at the Office location in Downtown Minneapolis, the St. Paul Rail Yard site & Signal Station.

Ameriprise-Minneapolis, MN 01/11/2008 to 03/2008

Network Technician

Swapped and Installed Cisco Switches (6509 and 3750s) in 93 closets located in downtown Minneapolis.

Constant communication with the Project Supervisor and Manager as well as team members on with technical issues for conflict resolution of complex problems.

Inform end users and Network Manager about taking down the Cisco Switches & when it’s brought back Online for use.

End Client was United Health Group (UHG)-Plymouth, MN 11/2007 to 12/2007

Technical Support Engineer

Installation of Electronic Medical Documentation Software Application for UHG’s Enterprise Sales Force & affiliated Vendors.

Provide timely & pertinent user communications & documentation, Installation & Integration

Provided assistance and training to Associate Analyst level.

Works independently with some managerial supervision.

Excellent analytical, consultative/ customer service, and communication skills.

Systems Administrator 3/2007 to 05/2007

Employment Agency was Manpower Professional, Bloomington, MN.

End Client was Ford Motor Company, St Paul, MN.

Performed administrative tasks of adding, updating and deleting user and email accounts at Twin Cities Ford Motor Company as well as giving rights to application accounts.

Maintain security privileges on the Ford Motor Company Sun Blade Systems (Unix) for access to corporate data with Ford Software Delivery Systems (SDS) Dell Open Manage Server Assistant and ensure Data Backups with HP Plotters HP Storage Systems Power Vault / Tape Backup Units Ford Unit controllers

Report to Chief Information Officer and communicate with team members about technical resources and conflict resolutions of Network problems.

Usage of Norton Ghost Utility and Power Quest Drive Image / Image Center to install Windows XP Professional on new PCs and Laptops.

Used PC Anywhere to remotely troubleshoot host units.

Ensured smooth operation of Ford Assembly line Vinplate Embossers and Printronix Printers.

CompuCom Systems, Inc.-Eden Prairie, MN 11/2006 to 12/2006

System Administrator

Project: Assisting Ameriprise branch offices split from the American Express subnet.

Working in a Windows NT, 2000, XP & Windows 2003 environment to provide phone based technical support in activities associated with the identification, prioritization and resolution of reported problems.

LAN/WAN Troubleshooting: Troubleshooting OSI layers 1 3 (switches/hubs, Ethernet cabling, IP addressing, and DHCP); experience troubleshooting internet connections with ISPs; familiarity with Hyperterm and other terminal emulation software; experience configuring/troubleshooting a wide variety of DSL routers and cable modems.

Windows Network Printer Security configuration.

Wireless: Experience installing, configuring and troubleshooting wireless NICs and VPN broadband routers.

Windows Servers and Windows Network Security Printers: Experience installing, configuring and troubleshooting servers and printers.

Ameripris-Minneapolis, MN 11/2005 to 03/06

Deskside Technical Support

Installation & Configuration of Sametime Instant Messenger.

Software Installation & ReImaging of Workstations with Windows XP & Windows 2000.

New Windows XP Computer & Laptop Imaging & Installation LAN Set up.

Windows Network Printer Security & Installation.

IBM’s VPN Set up on contractors’ Laptops & PCs for Secure Mail Exchange reception.

Departmental Technical Hardware Moves Migration of User & Printer Profiles in both Novell & Windows Network Servers.

Promoted to Move Technician for the Ameriprise Client Service Center Workstation Move & Remove (WMR) Team:

First point of contact when Workstations (CPUs), Printers & Hardware Accessories need to be moved from one Workstation to another, uninstalled & returned to Storage & Printer changes for users need to be mapped correctly.

Migration of User & Windows Security Printer Profiles in both Novell & Windows Network Servers.

Lotus Notes Migration for end user from old to New Computer System

Set up end user’s Printer configuration & Permissions based on their workgroup.

IBM National Deployment Service 09/16/2005

Deployment/Desktop Technician

Project was Dain Rauscher, Edina, MN Cisco Telephony Installation

Voice over Internet Protocol (VOIP) Installation & Configuration.

Manpower Professional-Bloomington, MN 09/20/2005; 09/21/2005; 10/07/2005; 10/12/2005; 10/14/2005; 10/20/2005; 10/26/2005 & 10/28/2005

Deployment/Desktop Technician

End Client was Thrivent Financial for Lutherans

Hardware Refresh Installation of new Computer System for Client Office using SMA Migration for Data Share & Publisher.

Ensured the Prompt UPS Return Shipment of Old Hardware.

Best Buy’s Retail Stores 10/19/2005; 10/27/2005 & 10/28/2005

Deployment/Desktop Technician

Register Hardware Upgrade Project

Installed a Windows 20003 Advanced Server & New Checkout Registers with Windows XP in the cities: Brooklyn Center & Mankato, MN

Piper Jaffray-Minneapolis, MN 03/2005 to 06/2005

Deployment/Desktop Technician

Ensured that all clients’ Windows XP computers & workgroups were in their respective Active Directory group with the right permissions.

Installed Windows 2003 Server & Active Directory software on Branch office Servers before deploying to the local site. Once deployed on location, ensured replication with Central Office Domain Controllers.

Configuration of Blackberry PDAs & Palm Pilots to the Windows Exchange Server.

Imaged, Configured and shipped out Windows 2003 Dell Servers & Switches to Branch Offices.

Part of the team that refreshed the entire Information Technology Hardware (CPUs, T42 & X40 IBM Laptops, Flat Screen Monitors, Keyboards & Mice & Deployment of Windows Advanced Server Software for Piper Jaffray employees at the HQ in Downtown Minneapolis, MN & two other branch offices.

Put in charge the Migration logistics whereby, I ensured all Hardware needed for deployment was on the site by the time overnight deployment technicians arrived.

Working with Windows 9x/ME/XP, DOS, Lotus Notes 4.51/5.0, Netscape, Internet Explorer, network printers, Cisco and Nortel VPN, PC Anywhere, MS Office 95/97/2000/XP, custom apps, Linksys and Nortel routers, and 3COM switches.

United Health Group (UHG)-Plymouth, MN 09/2004 to 12/2004

System Administrator

Migrated over 20,000 UHG employees from an older version of Lotus Notes (4.5) to the latest version (6.51) using the Remote VPN tools: Dameware & SMS.

Installation & Configuration of Sametime Instant Messenger.

Transferred to the EMS Help Desk to track tickets using the Application: Peregrine.

VPN installation had to be established in order to gain access to end user’s PC or Laptop to remotely migrate their Lotus Notes from 4.5 to 6.5.1

Client has deployed a Windows NT, 2000, XP & Windows 2003 Server Intel environment.

Supervalu-Eden Prairie, MN 05/2004 to 06/2004

Technical Support Engineer

Windows NT, 2000 & XP Desktop PC Configuration, Support & Troubleshooting.

Windows XPIntel Installation & Configuration

SMS Installation & Virus Patches fixes.

VPN & Wireless Access (WiFi) Installation.

Windows Printer Repair & Windows Security Configuration. Had to ensure the permissions where set right as stipulated by the workgroup’s policies

Lotus Notes Installation & Configuration.

Wells Fargo Financial Acceptance (AUTO) branches-Savage, MN & Inver Grove Heights, MN 12/2003 to 12/2003

Technical Support Coordinator

SMS Server Installation and Windows Security configuration for PC/Laptop ReImaging with Windows 2000 Professional –Intel for Wells Fargo Financial Acceptance (AUTO) Branch Offices.

Microsoft Outlook 2003 (Email) Configuration.

Windows 2000 Server Setup and Configured Equipment.

Workstation Memory Installation.

Workstation Windows 2000 ReImaging & Configuration.

DecisionOne-Richfield, MN 12/2001 to 05/2002

IT Support/ Help Desk Customer Service Representative

Took calls about Computer and DSL, ISDN or Cable modem connection problems from clients, tried solving the problem or escalate them to the next level technician.

Investigated billing issues that arise on clients’ invoices, try solving them or escalate them to the relevant authorities.

Scheduled DSL Internet service installation at clients residence and ensure the smooth running of service.

Printer Service Professionals-St Paul, MN 06/2001 to 11/2001

Help Desk Technician

Trouble shoot, repair and refurbish LaserJet/ Inkjet Printers.

Workshop Administration & Inventory Control.

Ensured all inventory in the shop was accounted for the shop was neatly maintained and orderly.

Repaired the following Printers: HP, Okidata, Lexmark & Canon laser Printers.

EDUCATION

Minneapolis Community College, Minneapolis, MN

Benchmark Learning, Edina, MN: 2012

Windows Server 2008 R2 and SQL Server 2008 R2 Training:

PowerShell Introduction & Scripting

6419B Configuring, Managing and Maintaining Windows Server 2008 R2based Servers

6231B Maintaining a Microsoft SQL Server 2008 R2 Database

2778A Writing Queries Using Microsoft SQL Server 2008 TransactSQL

High School: St Mary’s college, Kisubi; Uganda.

Studied Mathematics, English Grammar, History, Geography, Commerce, Biology, Chemistry & Physics.

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