Call Center Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JOSEPHINE DAVIS

*** **** ***** ******, *******, IL 60628 • H: 312-***-**** • *********.*********@*****.*** Highly skilled Customer Service Representative enthusiastic about ensuring optimal customer service in administration. Energetic team player with top-notch organizational skills. Creative problem solver

MS Windows proficient

Strong client relations

Quick learner

Medical terminology knowledge

Strong verbal communication

Self-motivated

Extremely organized

Excellent customer service

Team leadership

Data management

Exceptional communication skills

Multi-line phone talent

Conflict resolution

Client assessment and analysis

Type 45-50 wpm

10/2017 - 02/2018

Security Officer

Digby's Detective & Security Agency, Inc. - Chicago, IL Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors. Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Denied entrance to the building to unauthorized persons. Secured all doors in the office and main building after hours. Responded quickly and effectively to all security violations and duress alarms. 06/2014 - Current

Home Cleaner

Handy Helper - Chicago, Illinois

Cleaned Residential Homes

09/2014 - 03/2015

Call Center Representative

Acceleration Academy - Chicago, IL

Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.

Provided an elevated customer experience to generate a loyal clientèle. Improved call center functionality and service capacity by resolving customer complaints efficiently and EDUCATION

quickly.

Acted professionally and patiently when addressing negative customer feedback. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

10/2013 - 03/2014

Call Center Coordinator

Ultimate Staffing Services - Shaumburg, Illinois

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Effectively managed a high-volume of inbound and outbound customer calls. Referred unresolved customer grievances to designated departments for further investigation. Accurately documented, researched and resolved customer service issues. 01/2008 - 06/2011

Security Officer

Securitas - Chicago, IL

Monitored and reported suspicious activities to local authorities. Detected suspicious activities and watched for criminal acts and rule infractions. Secured all doors in the office and main building after hours. Denied entrance to the building to unauthorized persons. Monitored and authorized entrance and departure of employees and visitors. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. 10/2007 - 01/2008

Security Officer

Allied Barton Security - Merrillville, Indiana

Monitored and authorized entrance and departure of employees and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Screened all passengers, crew members and employees for weapons and contraband. Verified each individual's right to enter restricted areas and denied access to unauthorized persons. 2007

GED:

Kennedy-King College - Chicago, IL

2011

Medical Assistant Diploma: Medical Assistant

Everest College - Chicago, IL

2014-2016

Criminal Justice: Criminal Justice

Taylor Business Institute - Chicago, IL

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