Gil Garcia

Security Guard

Palatine, IL *****

advd4r@r.postjobfree.com

+1-847-***-****

Recruiter Summary

Outstanding Call Center Experience

Great Communication and Computer Skills

Ready to start ASAP

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales - Heavy Volume Calls

Tru Green, Lawn Care - Park Ridge, IL

April 2018 to October 2019

• Customer Service

• Inside/Outside Sales Service

• Follow up on leads

• Cold calling

Sales

IGS Energy Solutions - Deerfield, IL

2016 to 2017

• Customer Service

• Inside/Outside Sales Service

• Follow up on leads

Sales

Allstate Insurance Company - Arlington Heights, IL 2012 to 2013

• Customer Service

• Followed up on service provided

• Sales

Sales/Call Center

State Farm Insurance - Hoffman Estates, IL

2010 to 2012

• Sales

• Customer Service

• Cold calling

Sales

Allstate Insurance Company - Arlington Heights, IL 2009 to 2010

• Greeted and assisted visitors/answer sales phones

• Followed up on service provided

• Heavy cold calling/heavy customer service

Sales/Call Center

State Farm Insurance Company - Hoffman Estates, IL 2006 to 2009

• Greeted and assisted visitors/answer sales phones

• Followed up on service provided

• Cold calling for LIFE, Auto, Home and Renters

Inside Sales/Customer Service/Call center

American Federal Mortgages - Rolling Meadows, IL

2003 to 2006

• Cold calling/outbound and incoming calling

• Verification information

• Mailing

• Schedule appointments and leads

Education

Diploma

Lake Zurich High School - Lake Zurich, IL

Skills

• Customer service (7 years)

• Customer Care (5 years)

• Call Center

• Outside Sales (5 years)

• Insurance Sales (3 years)

• Cold Calling (5 years)

• Sales Management

• Inside Sales (8 years)

• Cold Calling (8 years)

• Inside Sales (7 years)

• Insurance Sales (6 years)

• Sales

• B2B Sales

• Telemarketing (7 years)

• Upselling 4

• Negotiation

• Zendesk

• Salesforce

• Marketing

• Outbound Sales (5 years)

• Windows

• English

• Direct Sales

• Security

• CPR

• Loss prevention

Assessments

Call Center Customer Service — Completed

December 2019

Applying customer service skills in a call center setting. Full results: Completed

Reliability — Highly Proficient

December 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Proficient

Attention to Detail — Completed

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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