Angelina Brown

Pawtucket, RI

advd4a@r.postjobfree.com

774-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Dunkin donuts

**** ** 2015

Customer oriented

Cashier customer service

Dunkin' Donuts - Foxborough, MA

February 2005 to July 2009

Register, keyholder, manager in training, shift leader, customer service Education

General Equivalency Diploma (GED)

Present

None

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Sales

• Cold Calling

• Computer Operation

• Typing

• Computer Skills

• Data Entry

• Telemarketing

• Phone Etiquette

• Upselling

• Account Management

• Microsoft Office

• Office Administration

• Cash Handling

• English

• Microsoft Outlook

• Sales Management

• Front Desk

• Inside Sales

• Negotiation

• Microsoft Powerpoint

• Marketing

• Research

• Merchandising

• Pricing

• POS

• Warehouse experience

• Computer literacy

• Outside Sales

• Payroll

• Management

• Purchasing

• Business Development

• Recruiting

Assessments

Retail Customer Service — Familiar

February 2020

Comprehending and responding to retail customer needs. Full results: Familiar

Customer Focus & Orientation — Expert

October 2020

Responding to customer situations with sensitivity Full results: Expert

Attention to Detail — Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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