Computer Operator Slot Technician
Resume:
Kevin Lopez
Albuquerque, NM 87112
***********@*****.***
OBJECTIVE: To obtain a challenging position utilizing my supervisory/managerial experience in the Gaming Industry.
EXPERIENCE:
1/2022 to Present
Sandia National Laboratories –
COMSEC/Networking FIE
Albuquerque, NM
Work on classified network and systems.
1/2020 to 1/2022
Encantado Technical Solutions/Sandia National Laboratories – Q Clearance
Advanced Telecom Technician
Albuquerque, NM
Team lead. Install, troubleshoot and maintain Avaya VOIP phones and telecommunications equipment (secure and unsecure). Install, troubleshoot terminate and splice analog and POTS telephone lines. Install and maintain GPON units for secure communications. Run and terminate 22-gauge pair “Jumper” cables to and from 66 block, 110 blocks and Cosmic frames. Use handsets, toners and cable networking equipment to troubleshoot telecommunications equipment. Teach, assist and mentor new and junior techs.
9/2019 to 1/2020
Direct Line-Facebook Data Center/TEKSystems
Network
Los Lunas, NM
Install frames, cabinets and infrastructure for network/data equipment. Run, terminate, splice and test Cat 6 and fiber optic cable. Run and terminate ground cables and BUS bar per NEC code. Install and maintain switches, routers and other networking equipment per Facebook Data Center specifications.
2/2019 to 9/2019
T-Mobile/TEKsystems
Cell Site Technician III
Albuquerque, NM
Audit cell sites for 5G equipment. Install 5G equipment in cell sites. Trouble shoot cell sites for call integrity and call loss. Test Cat 6 and fiber cables going to cell sites. Configure and integrate routers, switches and basebands. Test and troubleshoot routers, switches, radios and other cell site equipment.
8/2018 to 12/2018
Eye-Fi
Field Service Manager
Las Vegas, NV
Manage installation technicians. Produce installation policies and procedures, safety policies, attendance policies and procedures. Ensure all inventory is complete for future installations. Manage all installations, repairs and upgrades. Maintain all time off, vacation requests, sick leave and time sheets for all techs. Discipline techs when needed and train when needed. Make sure slot technicians report to casinos and repair slot machines when needed. Substitute for technicians on vacation or sick. Trouble shoot and repair electronics, install signs, move signs and remove signs.
3/2017 to 8/2018
Dynasty Games
Sales and Acquisitions
Albuquerque, NM
Purchase and sell Gaming Devices – Slot Machines and other Gaming Devices. Install, move and maintain Gaming Devices – Slot Machines, Progressive Controllers, Monitors and other Gaming Devices. Meet with casino’s General Managers, Directors and Supervisors to plan, schedule and complete all installs and upgrades of Gaming Devices. Build and maintain great report to ensure great customer service. Install gaming equipment. Trouble shoot and repair electronics, install servers, switches and routers. Pull cat 5, Cat 6 and fiber. Remove electronic equipment.
9/2015 to 3/2017
ReSpin Gaming
Service Manager
Reno, NV
Start up Service and Support Department for Spin/ReSpin Gaming. Produce installation policies and procedures, safety policies, attendance policies and procedures. Ensure all inventory is complete for future installations. Manage all installations, repairs and upgrades. Maintain all time off, vacation requests, sick leave and time sheets for all techs. Discipline techs when needed and train when needed. Make sure slot technicians report to casinos and repair slot machines when needed. Create great customer relationships with our clients. Substitute for technicians on vacation or sick. Install, maintain and remove gaming equipment. Trouble shoot and repair CPU’s backplanes and other electronic gaming equipment.
4/2011 to 6/2015
American Gaming Systems
Western Regional Service Manager
Western US
Manage all slot technicians from the Mississippi River to California (15 Techs). Manage all installation and upgrades of AGS slot machines in all of Western US Region. Maintain all time off, vacation requests, sick leave and time sheets for all techs. Discipline techs when needed and train when needed. Make sure slot technicians report to casinos and repair slot machines when needed. Create great customer relationships with our clients. Substitute for technicians on vacation or sick. Install, maintain and remove gaming equipment. Trouble shoot and repair CPU’s backplanes and other electronic gaming equipment.
6/15/2009 to 4/2011
Sandia Resort and Casino
Slot Technician Supervisor
Albuquerque, NM
Supervise Day and Swing shifts. Make sure all tasks are completed. Install slot machines, move slot machines, convert slot machines and game themes. Clear (RAM Clear) slot machines and test (10 coin test) for integrity. Run daily reports for games down and coin in. Make sure performance logs are up date for each employee on my shift. Discipline employee when needed by verbal, write up or termination. Trouble shoot and repair electronic gaming equipment, remove slot machines, install slot machines.
4/2009 to 6/15/2009
EQC Technologies
Lead Network Technician
Albuquerque, NM
Install and maintain Cisco VOIP, Cisco Routers and Cisco Switches for E-Rate programs. Install, terminate and trouble shoot cat5, cat 6 and fiber. Install and maintain Polycom and Tandberg video conferencing systems. Set IP address and make sure signal is optimum for video conferencing using T-1 or Comsat communications. Install Microsoft Server 2003 and 2007.
4/2006 to 1/2009
Progressive Gaming
Field Support Engineer
CO, NM, AZ
Install, maintain and upgrade progressive controllers (SPC, DCU and CON2’s), slot machines, progressive signs, progressive media (video including attractions, celebrations, meters and marketing information). I am an expert in Keno installations, upgrades and maintaining keno systems for Expertx (keno manufacture). My territory includes New Mexico, Arizona and Colorado. Maintain database of parts, time and vehicle expense. I am Proficient in trouble shooting electronics for all casino systems. I was licensed in Arizona, Colorado and New Mexico.
8/2005 4/2006
Tek Systems contracting for T-Mobile
Switch Technician
Albuquerque, NM
Maintain Nortel switch for wireless communications in the New Mexico territory. Test T-1s T-3. OC48. Break down to DS0 level. MUX circuits, Run financials daily, run backups for all of switch daily. Build new cell sites in the Nortel database.
1/2005 8/2006
FAA-FTI via Raytheon
Resident Engineer
Albuquerque, NM
Install maintain and upgrade FAA/FTI equipment. Supervise subcontractors. Maintain safety forms and initiatives. Test and turn up all equipment. Test T-1s DS0, DS3s.
6/2004 1/2005
Loss Prevention MGT.
Lead Network Technician
Albuquerque, NM
Install and maintain Cisco routers, Switches and VOIP equipment. Also install and maintain VOIP cameras and Cisco IP phones. Run cat 5e and fiber cable where needed.
8/2003 6/2004
DRB Electric Albuquerque, New Mexico
Lead Voice and Data Technician
Albuquerque, NM
Install voice and data systems, trouble shoot systems for reliability. Supervise 8 workers. I worked on cat 5e, fiber optics, and a variety of switches, routers and phone systems. Troubleshoot fiber for faults with OTDRs and other test equipment.
8/2001 - 6/2003
Verizon Wireless Albuquerque, New Mexico
Cell Site Technician
Albuquerque, NM
Upgrade, maintain and integrate cell sites for Verizon Wireless. Work on T-1 and Microwave communications systems. Help maintain 5ESS Switch. Run FCC quarterly test to ensure frequency. Followed monthly preventive maintenance and recording guidelines. Work on Harris, Alcatel and DMC Microwave systems. Also work on Loraine, Vortec and other power systems as well as several generator systems. Maintain and add capacity to cell sites. I worked mainly on Lucent Technologies telecom equipment. I also worked on 5ESS switches. Check ROP for errors and monitor 5ESS for errors and Majors, Minors and for bad cards. Change Circuit packs when they cause errors or go bad in 5ESS (always use ESD protocol). Check and run translations in 5ESS for cell cite adds and to change from B8ZS to AMI and back to B8ZS. Check OMP for parameters for cell sites. Maintained and installed microwave equipment (Harris, Alcatel, DMC). Maintained and installed power equipment (Vortex, Loraine, TPS, etc...). Tracked quality of calls for dropped and echoes.
9/1998 - 8/2001
Lucent Technologies
ACST/ Installer/in charge
Albuquerque, NM
Install 5ESS, Flexent Mod Cell, Flexent Micro Cell equipment. Test Flexent Mod cell, Flexent Micro Cell and Series II equipment. Integrate Cell sites during testing. Troubleshoot all problems that may arise during integration of telephone equipment. Lead installer for several jobs. Coordinate jobs for customers including, Verizon, SBC, Cricket and QWest. Enter job status via Lucent program Services Link.
8/1999 - 9/2000
State of New Mexico Gaming Control Board Albuquerque/ New Mexico
IS Computer Operator
Operate the help desk for the boards Central Monitoring System. Troubleshoot computer, slot machine and casino problems. Test E-Proms entering the state for integrity. Check status of gaming devices entering the state for integrity. Run daily financial and integrity checks/reports. Submit all reports to board members. Troubleshoot network problems and network compatibility so the Central Monitoring System can communicate with Gaming Venues and Gaming devices. Punch down and run LAN/WAN lines (cat 5). Test lines such as T-1 circuits that help venues communicate with the central monitoring system.
1/1999 - 8/1999
State of New Mexico Child Support Enforcement Albuquerque/New Mexico
Clerk Specialist
Manage cases. Make and set new cases as needed per custodial parents. Work front desk and answer any questions that may arise from custodial parents and non-custodial parents. Help with the online service that helps agents refer to cases electronically. Troubleshoot computer problems.
Proficient using: VOM, Network Tester, Oscilloscope, OTDR, Wheeltron, T-Bird T-1 Tester.
CERTIFICATIONS:
In progress
CompTIA Security + and Network + (Boot camps paid and scheduled for end of August and October).
2/2015
Basic Electronics Refresher.
Francis Tuttle.
2/2007
Windows Server Basic Concepts.
Comsys Information Technology Services.
7/2007
Windows Server 2003: Managing Users, Groups, and Computers. Windows Server 2003: Administration and Services Support. Windows Server 2003: Managing Resource Access. Installing Windows Server 2003.
Comsys Information Technology Services.
8/2007
Windows Server 2003: Managing Hardware, Disks and Logical Devices. Windows Server 2003: Managing the Server Environment. Windows 2003: Managing Disaster Recovery.
Comsys Information Technology Services.
4/2001
Lucent CN1002 Quick Start Phase Two advanced telecommunications installations US-Texas-Dallas Learn how to be in charge if jobs, Communicate with customers. How to make CAD drawings. How to check with engineers and order new materials. Learn how to integrate and test 5ESS, Flexant and Series II systems.
Lucent Technologies.
3/2001
Lucent CN1000 Quick Start Phase One basic telecommunications. US-Texas-Dallas Introduction to Telecommunications. How to wire 5ESS, Trouble shoot. Learn safety, get first aid/CPR certified. Learn all tools available for use in telecommunications.
Lucent Technologies.
12/2000
Lucent CL5420 Flexent(tm) CDMA Micro cell and Modular Cell
Installations US-Utah-Salt Lake City. Learn how to check for site readynes, Install, test and trouble shoot Flexent cell sites. Learn how to integrate Flexent cell sites.
Lucent Technologies
Many other Lucent certifications on file (Cell Site Maintenance and Administration)
EDUCATION:
Albuquerque TV-I US-New Mexico-Albuquerque
Vocational
Electronic engineering, electro-mechanical devices, semiconductor theory and components. Chemistry.
Albuquerque TV-I US-New Mexico-Albuquerque
Vocational
NOS networking. LAN and WAN environments.
Lucent certificates:
CN1000 Quick Start Phase One, March 15, 2001
CN1002 Quick Start Phase Two, April 27, 2001
CL5620 Flexent CDMA Modular Cell Installation, February 09, 2001
CL5420 Flexent CDMA Microcell Installation, February 06, 2001
CL3702 Cell Site Maintenance for Cellular CDMA Applications, March 13, 2002
CL3502 AutoPLEX System1000 Series II Cell site Operations, Maintenance and Administration. April 12, 2002
CL5610 Flexent CDMA Modular Cell Operations, Administration and Maintenance, May 17, 2002
Electronics Engineering Technologies
Albuquerque TV-I, August 21, 1998
Harris Microwave Operations, Maintenance and Administration.
Dallas, TX June 15, 2003
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