Data Entry Customer Service

Mohamed Khaled Oakland, CA

********.**@*****.***

https://www.linkedin.com/in/demaghmak/

Summary

I enjoy solving problems across sectors, from creating policy solutions to devising more efficient systems for operations and logistics in different environments. With an extensive experience in data entry, research, investigating, and responding to tickets. I have applied my excellent interpersonal, team management, and cross-team coordination skills to improving working systems. I am fluent in English and Arabic, and my multinational background has provided me with cultural awareness and insight that serves my ability to build relationships and communicate across differences. I am interested in a position where I can support the operations of a business model I can get behind and where I can help improve people's lives.

EXPERIENCE

Celestica Manufacturing, Logistics specialist

Fremont, CA / On-Site / Oct 2021-Dec 2022

●Communicated regularly with vendors to improve and maintain relationships

●Maintained records of the daily operations and sent reports to management

●Delivered and received shipments to and from vendors, checking attached documents to ensure accurate records

●Managed and trained new logistics team employees

(Rose International) WhatsApp, Spam Operation Specialist

Menlo Park, CA / Hybrid / Oct 2017-April 2018

●Reviewed and investigated 100+ spam reports and appeals per day

●Took action and communicated with our users

●Served as Arabic point of contact for the Trust and Safety team

(Vaco) YouTube, Policy Operations specialist

San Bruno, CA / Hybrid / Jan 2013 - Mar 2016

●Built "YouTube for Good" internal website

●Led a team to restructure the Dancing and Nudity Video Policy and reformatted the

Hate Speech Policy

●Initiated an educational messaging system to be sent from YouTube to users regarding changes done to their accounts that led to %50 fewer user reports

●Restructured the privacy complaint page for YouTube users

●Reviewed flagged video content (Over 500/day) and enforced YouTube Community Guidelines

●Reviewed an extensive list of videos and determined their status under the

Foreign Terror Organizations List for the US State Department and/or the UN

IFEX, Arabic Website Manager

Remote / Sep 2010 to Dec 2011

●Managed IFEX’s Arabic website content, updating with weekly news alerts of freedom of expression violations from NGO network partners and proofreading, editing, and uploading articles

●Supported an umbrella organization of 90 independent organizations worldwide exposing free expression violations around the world, managed by founding member organization Canadian Journalists for Free Expression (CJFE)

Etisalat Misr, Customer Service

Cairo, Egypt / On-Site / Mar 2007 to Jun 2008

●Worked in Etisalat's first customer service team, answering customer calls regarding requiring information or taking actions to their accounts, receiving customer complaints, and helping them according to Etisalat's rules.

EDUCATION

October 6 University, Cairo, Egypt BA, Business Administration

Ministry of Communications and Information Technology, Cairo, Egypt, Communications Certificate

Udacity, Online, Python

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