Service Agent Representative
Resume:
MICHELLE POTOY
Address:Blk * Lot ** Maunlad St BF International Village CAA, Las Piñas City
Phone:090********
Email: ***************@*****.***
OBJECTIVE
Experienced and skillful Inbound customer service agent providing high quality service to callers, working address and meet all needs.Adept at following communication scripts to properly handle various needs in a poised and professional manner.Proven track record of serving as an effective liaison between companies and their potential and current clients.Work to keep and increase customer satisfaction with each and every action and interaction that takes place involving customers.
EXPERIENCE
Alorica
Customer Service Representative
September 2022-February 2023
Worked productively to determine the needs of customers and fast track solutions to those needs.
Answered inquiries by effectively researching, locating and relaying information to customers.
Maintained call center database by collecting and recording informations.
Continually worked to enhance call center’s reputation by providing quality and timely service.
Attended educational seminars to improved knowledge and skills.
EDUCATION
Bloomfield Academy of Makati 2016-2019
Graduated as first honorable mention in grade 6.
Become a Math Wizard of the Year in 2019.
A consistent top and honor student from grade 6 -9
International Christian Leadership Academy 2019-2020
Graduated with top and honors.
University of Perpetual Help System Dalta-Las Piñas 2022-2023
Graduated with a General Average of 89.2 and 87 in the track/strand ABM(Accountancy and Business Management)
SKILLS
Good Communication Skills
Ability to Handle Pressure
Patience
Empathy
Fast typing skills
Problem solving
Customer Service
Interest:
Eating
Dancing
Singing
References:
Marilyn Arboso Potoy
******@*******************.***
Richard Banatan
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