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Customer Support Qa Tester

Location:
Staten Island, NY
Posted:
February 16, 2023

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Resume:

917-***-****

advd08@r.postjobfree.com

Staten Island, NY

C O N T A C T P R O F I L E

S K I L L S E T W O R K E X P E R I E N C E

E D U C A T I O N

Bachelor of Science in Computer Science

Pace University

1986

L A N G U A G E S

English

Italian

Everest Reinsurance Company

New Jersey

Business Analyst

Participated in daily scrum, sprint planning and sprint retrospectives meeting Implemented the development and grooming of Project Backlog Stories

(Requirements) with business and programmers

Identify and help remove obstacles that will keep the team from achieving their goals

Assisted in the development of Project Impact and Process Control Plan documents

Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application

Gather requirements for business definitions with stakeholders to refine functional requirements and their business needs

Support the product owner in maintaining the product backlog and scheduling next release

2012-2017

Dedicated professional data tester, trouble shooter with 30 years of experience working with ADHOC and production reporting, quality assurance and software development. Excellent analysis and evaluation, strong attention to detail for accurately identifying issues and bugs quickly and effectively. Prioritize communication to key stakeholders, providing feedback to solve complex business issues.

J O H N G U A S T E L L A

D A T A T E S T E N G I N E E R

Enterprise Data Strategy Manager

Team lead for the reporting Data Warehouse Group

Analysis and Troubleshoot issues between WINS and the Data Warehouse Wins data analysis

Data Quality Assurance - reengineered the role of QA tester for the Data Warehouse team and utilize IT controls for SOX (Sarbanes Oxley) Customer Support – Training and assistance with Data Warehouse reporting tools

Troubleshoot and provide solutions to the business user community Create premium, financial and loss reports using IBM SEQUEL and Information Builders Reporting Assistant

2005-2012

SQL

QA

COBOL

JIRA

Data Warehouse

Microsoft Excel, Word, PowerPoint,

Outlook

PC Proficient

Problem Solving

Excellent Communication Skills

Detail Oriented

Reliance National Insurance Company

New York

Project Manager/Application Consultant

Project leader for the Business Information Team supporting the user environment with ADHOC and production reporting using IBM Query, COBOL and BRIO

Designed premium, financial and claims reports using these tools Business Analysis for the premium and loss Data Marts in the Data Warehouse Accomplished deliverables on time

Established reporting standards and balancing verification for the Data Models Part of the Steering Committee Team – Round table discussions for reporting with the user community

1999-2005

917-***-****

advd08@r.postjobfree.com

Staten Island, NY

C O N T A C T

S K I L L S E T

W O R K E X P E R I E N C E

E D U C A T I O N

Bachelor of Science in Computer Science

Pace University

1986

L A N G U A G E S

English

Italian

J O H N G U A S T E L L A

D A T A T E S T E N G I N E E R

SQL

QA

COBOL

JIRA

Data Warehouse

Microsoft Excel, Word, PowerPoint,

Outlook

PC Proficient

Problem Solving

Excellent Communication Skills

Detail Oriented

Reliance National Insurance Company

New York

Senior Programmer/Analyst

Created a Risk Clearance Archive Application, a Producer and Contact System both developed using Lotus Notes and later converted into DOMINO (WEB application) for a later release

Business Analysis

1998-1999

Programmer/Analyst

Customer support - hardware, software applications and training, created production and ADHOC reports using (AS/400 Query and BRIO) for claims, financial and Submissions

Created and maintained the AS/400 files and logicals for the BRIO Repository Data Modeling interface process

Created the connectivity between BRIO and the AS/400 Established reporting standards and balancing verification Part of the Steering Committee Team – Round table discussions for reporting with the user community

1989-1998



Contact this candidate