Customer Service Support
Resume:
Janiya Smith
******.*********@*****.*** Phone: 757-***-****
Hampton, VA LinkedIn URL, https://www.linkedin.com/in/janiya-smith-22b626236/ Recent High School Graduate and customer-focused individual with excellent communication and interpersonal skills, looking to deliver world class customer support in an Entry-level Customer Service position.
EDUCATION
Warwick High School, Newport News, VA
Graduated 6/2022
● GPA: 3.73 / 4.0
● Relevant Coursework:
● Honors: Member of the National Honors Society
● Clubs: Yearbook Club
EXPERIENCE
Walmart Corporation 2021 - 2022
Customer Service Associate
● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
● Listen attentively to customer needs to ensure a positive customer experience.
● Access electronic and paper cataloging systems to look up product information and availability.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
● Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
● Maintaining inventory levels by monitoring sales trends and ordering new merchandise as needed
● Performing checkout procedures such as scanning barcodes, cashiering, and processing returns
● Accurately processing payments, refunds, and exchanges of merchandise
● Assisting customers with locating items in the store using a computerized inventory system
● Providing access to fitting rooms for customers trying on clothes
● Helping customers load their purchases into their vehicles by hand or with a cart provided by the store
ADDITIONAL SKILLS
● communication skills
● problem analysis and problem-solving
● flexibility
● adaptability
● initiative
● planning and organizational skills
● stress tolerance
● conflict management
● customer service orientation
● reliability
Contact this candidate