Case Manager Service Coordinator

Freddie Jorge

Address: *** ******* ****** ******, *********, New York 10463

Phone: 347-***-**** Email: *******.*********@*****.***

LinkedIn: https://www.linkedin.com/in/freddiejorge/

Executive Summary

A well rounded and organized accomplished Human Service Professional. With Supervisor, Care Coordinator, and Case manager experience with experience of work with prominent communities. Responsive in identifying and resolving customer service operations inadequacies and possess a proven ability to develop and direct successful strategies across various domains within theories and practices. Social Work Practice. at tentative, in identifying and resolving and executing within a professional practice. Ability to develop a successful management; knowledge to establish relationship, by influence to build consensus. While connecting opinions from a retrospect perspective.

Skill Areas: Outstanding Communication Case Management Crisis Intervention Social Work Team Management Administration

Language and Software: Fluent in Spanish, MS Office Suite, EPIC, AWARDS, PRISM, Connections

PROFESSIONAL EXPERIENCE

MONTEFIORE HOSPITAL Bronx, NY (Feb 2022-July 2022)

Assistant Social Worker

●Conduct family team conferences while linking clients to resources in the community. Generate assessment and referrals established rapport with collateral agencies, and multi-disciplinary continuum. Engage in home/ school visits with ACS.

VISITING NURSE SERVICES Bronx, NY (Jun 2021 -Sep 2021)

Supervisor

Responsible for deliverable of 1 unit of 10 (SWA) Social work assistants. While conducting general knowledge testing and evaluation test on children with disabilities. By recording statistics in accordance to meet VNSNY guidelines. Served as talent acquisition team for training new staff. I was selected to host a panel of 20 constituents, on the topic of workplace balance” &” Skillset” by David Bernstein

●Reduced crisis response of families by 55% and hand-off.

● In charge of staff quarterly provisional reviews. (7 staff)

●Created staff productivity log to track staff communication and quality experience.

MOUNT SINAI HEALTH PARTNERS New York, NY (Jul 2017-Jun 2021)

Care Coordinator Leve IV

Coordinated medical care to at-risk patients by providing health education related to symptom management and preventive care. Document all patient data across EPIC, RMA and PRISM records, outlining outcomes related to goals. Task with enrolling patients diagnosed with chronic and reoccurring illness, including mental health cases, in the health home program.

●Volunteered to take the lead in as Spanish native speaking social workers to conduct Health Home Assessments.

●Successfully graduated case load of eighty patients from short-term case management

SERVICES FOR THE UNDERSERVED New York, NY (Aug 2016-Jul 2017)

Service Coordinator

●Developed bilingual service plans for native Spanish speaking clients.

● Coordinate medical referrals, psychological assessment. Along with weekly collaborative descriptions of client retention.

STEINWAY CHILD & FAMILY SERVICES INC. New York, NY (Aug 2015-Mar 2016)

Liaison Community Specialist (Supervisor)

Collaborate with black male initiative by hosting HIV/STD profile events within the DOE. While managed staff of five team leaders’ responsibilities. Assisted homeless families and those with a mental illness to apply for housing connect program.

●Facilitated informal by-laws in adherence to (DMHH) for the program, with Director’s clearance.

●Improved audit standards by reviewing staff signatures and making sure DOMHH referrals and HIPPA forms were accurately signed.

●Reduced programs hand-off by 45% and reduced employee turnover by 35% during the first 4 months of being a supervisor.

CAYUGA CENTER (FOSTER CARE) New York, NY (Apr 2015-Jun 2015)

Case Manager

● Coordinated school therapist to facilitate intake/ biopsychosocial for immigrant native Spanish speaking children.

● Involved of immigrating children reunification with families and sponsorship programs.

COMMON GROUND, SCATTER SITE HOUSING PROGRAM Bronx, NY (Jan 2013-Apr 2015)

Case Manager

Matching dually diagnosed patients with health determinants to prospective medical providers. While seamlessly empowering clients to apply for benefits such as SSI/SSD or housing lottery.

●Remedy audit of charts, by using resources and contractual revisiting and reviewing client’s charts.

HOUSING WORKS New York, NY (Aug 2012-Jan 2013)

Care Manager

I worked in hospital setting conducting intake/ outpatient coordination for clients with HIV and hep-c.

●Facilitated a syringe packaging exchange program with staff resources.

LUTHERAN SOCIAL SERVICES OF NEW YORK, SRO MUHLENBERG RESIDENCE Brooklyn, NY (Jun 2011- Mar2012)

Vocational Coordinator/Case Manager

Collectively adhere to DHS standards by helping adults maintain their subsidies.

Along with a stipend program for back to work initiative and job readiness opportunities.

●Held fire drills and room inspections, while managing a case load of thirty-five to connect them to social services.

●In charge of conducting job readiness program and stipend initiatives for ten clients (staff help, chores, sweeping, cleaning).

COMMON GROUND, SCATTER SITE HOUSING PROGRAM Bronx, NY (Aug 2008- Jun 2011)

Resident Service Coordinator

Held closed and open groups on three days a week’s pertaining to management of health determinants and healthy living arrangements

●Kept chart participation conducted group meetings and increase health care awareness and substance use and vitality by 40%.

●Created and updated service plans with clients every six months.

●Conducted biopsychosocial at intake.

●Created treatment plans, and home visits three times a week.

●Managed a case of thirty clients kept charts in order and documented into Awards data system.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Education

●Bachelor of Arts Public Administration, The City College of New York, NY, May 2016.

●Master of Social Work, Adelphi University, New York, NY, May 2020.

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