Sales Associate Office Assistant

Manal A. Istiphan

*** ********** **, *******, ** 39110 C: 601-***-**** **********@*****.***

OBJECTIVE

Hardworking and reliable individual with strong interpersonal and administrative skills seeking to provide efficient and effective support to build upon your company’s vision

EDUCATION

Secretary Business Practices - Amman Jordan June 1997

·Site and Sound Group - Amman Jordan

Abd Al-Hamid Sharaf High School - Amman, Jordan June 1996

EXPERIENCE

Hospitality Representative - Hilton (Jackson, MS) September 2009 - Present

•Handle all delegated tasks, including preparing cash and host bar event beverage recap, setup sheets, function schedule, and banquet final check.

•Utilize a computerized event management system to input, retrieve, and update event setup information and produce event reports.

•Produce event recap paperwork for accounting and booking by coordinating with the Sales Office and the Food and Beverage Director.

•Provide excellent service and attention to customers when face-to-face or through phone conversations.

•Advise clients regarding event layout and materials to achieve the desired outcome.

•Achieve customer satisfaction by developing functional solutions to tenant complaints and short notice room adjustments.

•Work closely with team members to deliver project requirements, develop solutions and meet deadlines.

Sales Associate - Cache Inc. (Jackson, MS) December 2012 - April 2015

•Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote sale of items.

•Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

•Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

•Built and maintained effective relationships with coworkers and upper management to drive team success toward common sales, service and operational goals.

Executive Assistant - EzTax LLC. (Jackson, MS) January 2011 - November 2012

•Drafted invoices, reports and proposals for publications and presentations.

•Arranged appropriate travel, accommodations, necessary contacts and country information for company visitors.

•Maintained soft copies within internal filing system.

•Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.

•Maintained professional administrative discretion.

Office Assistant - Well Drilling (Amman, Jordan) January 1999 - July 1999

•Coordinated incoming and outgoing correspondence with company associates and customers.

•Assisted General Manager by drafting meeting agendas and preparing advance materials for team meetings.

•Facilitated positive working relationships with team members by leading orientation and training serving as a mentor afterwards.

•Promoted business development by improving productivity initiatives.

Secretary - Arab Air Carriers Organization July 1997 - December 1997

•Prepared completion certificates and registered successful trainees at the end of each course.

•Assisted office staff with ticketing and reservation confirmation for course instructors and trainees.

•Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.

•Promoted timely communication, both internally and with outside liaisons, by receiving and routing incoming calls and correspondence.

SKILLS

Technical

•Advanced knowledge of Microsoft Office

•Advanced knowledge of Peachtree Software

•Company representative management background

•Sales representative scheduling

•Project representative expertise

Languages

•Arabic - Native

•American English - Fluent

Certification

•Customer Service

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