Fulfillment Center Support Technician

NOMAN RAGHIB

Herndon, VA *****

Mobile: 571-***-****

Email: *******@******.***

PROFESSIONAL SUMMARY

IT professional with skillset in network security, threat prevention, management, and monitoring. Excellent ability to take on increasing responsibility within an office setting. Seeking an opportunity to apply my technical and leadership skills to benefit my future employer. SKILLS

MS Office; Word, Excel, PowerPoint, Outlook, Visio, OneDrive, BI (Business Intelligence Tools); Tableau

Programming Languages; Python, C++, Java, JavaScript, Visual Basic, and Database knowledge; SQL

Mastery on hardware and software installation and connectivity

Client support and customer service via email

PROFESSIONAL EXPERIENCE

ZQEdge - Reston, VA Jul 2012-Present

Project Administrator/IT Support

Formatting and proofreading documents while also editing charts and tables. Making figures, graphics, and diagrams. Developing project documentation using Microsoft Office Suite.

Analyzing opportunities to bid and proposal support.

Working with the management team in providing program support and technical services. MobileSentrix - Chantilly, VA May 2020-May 2021

Testing LCDs buyback Department

Sorting, categorizing and grading LCDs based on model and quality.

Adhering to all company policies and procedures.

Other tasks as assigned.

Amazon Fulfillment Center - Sterling, VA May 2019-Mar 2020 Warehouse Ambassador

Operations, leadership and supervision of operation teams.

Managed gatekeeping, routing, auditing, and dispatching.

Updating database in dispatch system.

K12 - Herndon, VA Jan 2018-May 2019

Help Desk Support Technician

Providing technical support by configuring, repairing and deploying hardware PCs, printers, tablets and scanners. Diagnosing errors or technical problems and determines proper solutions.

Daily supporting clients through logging into end-users consoles and act as remote hands.

Administrating user accounts for Office, Active directory, Exchange, Goto assists and Webex. IQ Computer Services - Alexandria, VA Jul 2014-Dec 2017 Certified Computer/Laptop Technician

Repairing hardware specialized for PC including broken LCD screens, motherboards, power supply, hard drive overheating, blue screens, startup errors, and more.

Conducting PC diagnostic testing/reporting and installing operating system upgrades such as Windows.

Removing computer viruses including trojans, worms, malware, keyloggers, and rootkits. EDUCATION AND SPECIALIZED TRAININGS

HS Diploma in Computer Information Systems, and A.S. Degree in Information Technology

CompTIA A+, and CompTIA Security+; Candidate ID: COMP001021534346 Expire Dec-2025

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