Collections Representative Registration Clerk

CHRISTINA THOMPSON

*********************@*****.*** 214-***-**** Duncanville, TX 75137

Summary

Dedicated Collections Representative, accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient in medical compliance requirements and payment schedules. Seeking more roles with increased responsibility and to gain more knowledge.

Skills

• Effective negotiator

• Team collaboration

• Data entry

• Team-oriented

• Billing practices

• Investigation due diligence

• Installment plan set up

• Friendly voice

Experience

SCP Health Dallas, TX

Patient Collections Representative

10/2019 - Current

• Advised debtors on payment options and set up payment plans.

• Reasoned with customers and attempted to negotiate full balance payments.

• Consistently met or exceeded monthly goals of $18,500 through diligent negotiations.

• Handled irate customers smoothly to achieve performance targets.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.

• Processed payments over phone and set up recurring drafts.

• Overcame objections by applying advanced training and persuasion techniques.

• Managed approximately a high volume of inbound and outbound calls daily.

• Upheld privacy and security requirements established by HIPPA and EMTALA regulatory agencies.

Medical Center of South Arkansas El Dorado, AR

Lead Registration Clerk

09/2009 - 10/2019

• Verified patient information, including demographics, income and insurance information for input into system.

• Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.

• Registered patients for outpatient procedures and emergency services.

• Trained all new hires on ER, OutPatient, One Day Surgery registration. As well as how to process paperwork efficiently and effectively.

• Completed biweekly scheduling for 15 registration clerks

• Assist clerks in corrections with insurance information and verification

Education and Training

High Tech Institute Irving, TX

Medical Assistant/Phlebotomy in Medical Assisting

09/2000

Accomplishments

• Promoted to Lead Admissions Clerk due to my ability to obtain new medical information and able to assist and train others of that same knowledge.

• Created highly effective new training programs that would sig that significantly impacted efficiency and improved operations.

Certifications

CPR Certified-2000 until present

Licensed Phlebotomist-2000 until present

Licensed Medical Assistant-2000 until present

Lead Admissions Manager/Registration Clerk

Patient Collections Representative-2019 and currently

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