Sales Associate Customer Service

DORA M. DEAN

*********@*****.*** / 219-***-****

**** ******** ******

Merrillville, IN 46410

Experience:

The Home Depot Schererville,IN

April 2022 - October 2022

Sales Associate

●Customer Service

●Manage Paint department

●Recommend merchandise to customers based on needs and preferences

●Give knowledge and understanding of products that customers request

●Open new accounts and give information about services provided in other departments

Macy’s Department store Merrillville,IN November 2017 - February 2018

Seasonal sales associate

Excellent customer service

Cashiering

POS (Point of Sales) System

Maintain sales floor and stocking/receiving

Recommend merchandise to customers based on needs and preferences

Open new accounts in accordance with company goals/ requirements

W&D Transit Services, Chicago, IL 60628 Jan 2014- June 2015

Receptionist (Reality Department)

Welcomes visitors in person or on the telephone.

Take tenants on site to appropriate unit

Maintains telecommunication system between owner and tenants.

Maintains safe and clean reception area.

Maintains continuity amongst management and contractors.

Make sure completed paperwork is filed correctly and easily accessible

Prometrics Test Center Merrillville, IN 46410November 2013– Jan 2014

Receptionist/Test Administrator

Maintain in and apply expert knowledge of test center policies, practices, and procedures

Greet and verify examinees

Administered and proctor tests

Register and prepare candidate scorecards

Continuously monitor exam room

Resolve/report candidate issues with urgency and ensure occurrences are reported that go against company guidelines

Alliance Business Communications. Crown Point, IN 46307Jan 2013 – October 2013

Customer Service/Marketing/Accounts Receivable

Research, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Implemented and evolved high-impact strategies to target new business opportunities and new markets

Verified details of transactions, including funds received and total account balances

Researched and resolve billing and invoice problems

Promptly responded to general inquiries from members, staff, and clients via email, telephone and fax

Education

E.C. Central High, East Chicago, IN, June 2004

Trainerconnect CHT CCMA Program, Online, July-Present

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