Kalinda Knouse

Authorized to work in the United States.

Iowa City, IA 52245

advcuk@r.postjobfree.com

+1-319-***-****

Seeking a position within a company, where professional experience, education and abilities stand as an advantage for personal growth.

Authorized to work in the US for any employer

Work Experience

Dietary Aide

Mercy Iowa City Rehabilition Hospital - Coralville, IA April 2022 to Present

Provide nutrition support. Involved in food preparation. Take meal orders. Help with kitchen maintenance. Clean and set tables. Deliver food. Maintain food inventories. Clean, wash, and sanitize all food & beverage cooking utensils and dinnerware. Provide excellent customer service. Other duties as assigned. DSP (Direct Support Professional)

Systems Unlimited, Inc - Iowa City, IA

July 2021 to February 2022

Engage people in recreational and leisure activities to help them build independent living skills. Assist with people's day-to-day needs (transportation, personal cares, preparing meals, etc.) Go with people into the community to do activities (bowling, painting ceramics, greenhouse visits, etc.) Provide encouragement and coaching to people who are working to develop daily living skills & healthy habits. Utilize independent thinking skills and creativity to encourage individuals to achieve their personal goals. Compose documentation specifying the supports you provided during shift. Dietary Aide

Briarwood Health Care Center - Iowa City, IA

August 2018 to March 2021

Provide nutrition support. Involved in food preparation. Take meal orders. Help with kitchen maintenance. Clean and set tables. Deliver food. Maintain food inventories. Clean, wash, and sanitize all food & beverage cooking utensils and dinnerware. Provide excellent customer service. Other duties as assigned. Clerk II

University of Iowa Hospital and Clinics - Iowa City, IA March 2019 to August 2020

Answer telephone to obtain patient meal selections and enters into CBORD. Maintain and file appropriate office supplies including menus and papers. Print and sort designated reports as directed. Enter and update patient meal selections for preorders and send all trays. Communicate with health care teams as questions about diet orders arise. Interact with nursing and other health care professionals. Share information on Communication Center with Dietetic Interns. Other duties as assigned. Operations Clerk for Hills Bank & Trust Company

Team Staffing Solutions - Hills, IA

May 2018 to June 2018

Responsibilities include: Scan documents, file documents. Complete bank verifications as requested. Process all incoming and outgoing mail. Other duties as assigned. Test Center Administrator

Prometric - Coralville, IA

May 2017 to December 2017

Responsibilities include: Control test center area by maintaining a working knowledge of policies, practices and procedures. Greet examinees. Verified identification. Collect biometric information. Monitor candidates . Resolve candidate issues. Protect security of all computer software. Report any occurrences which fall outside company guidelines to corporate management. Test Center Administrator for Prometric

Remedy Intelligent Staffing Services - Coralville, IA January 2017 to May 2017

Responsibilities include: Control test center area by maintaining a working knowledge of policies, practices and procedures. Greet examinees. Verified identification. Collect biometric information. Monitor candidates . Resolve candidate issues. Protect security of all computer software. Report any occurrences which fall outside company guidelines to corporate management Patient Account Specialist

Prelude Behavioral Services - Iowa City, IA

June 2016 to July 2016

Responsibilities include: Provided quality customer service to patients. Managed Accounts Payables. Met with patients to determine insurance eligibility. Problem solved insurance questions/ issues. Assisted with reports and projects as needed. Assisted with backup to other departments. Prepared and sent monthly statements. Dictation as needed. Other duties as assigned. Legal Assistant

Hawkeye State Process Serve, LLC - Coralville, IA

November 2014 to June 2016

Responsibilities include: Entered new cases/jobs into Serve Manager. Performed skip traces, locate hard to find individuals through the use of exclusive software programs. Proofread returned Affidavits for accuracy and any possible legal issues. Processed incoming payments from clients as in Accounts Receivables. Scanned and attached paperwork closed. Prepared necessary mailings to clients, courts, other process servers. Assisted paralegal as needed. Other duties as assigned. Test Center Administrator for Prometric

Adecco - Coralville, IA

April 2014 to May 2014

Responsibilities include: Controlled test center area by maintaining a working knowledge of policies, practices and procedures. Greeted examinees. Verified identification. Collected biometric information. Monitored candidates. Resolved candidate issues. Protected security of all computer software. Reported any occurrences which fall outside company guidelines to corporate management.

Test Center Administrator for Prometric

Adecco - Coralville, IA

July 2013 to December 2013

Responsibilities include: Controlled test center area by maintaining a working knowledge of policies, practices and procedures. Greeted examinees. Verified identification. Collected biometric information. Monitored candidates. Resolved candidate issues. Protected security of all computer software. Reported any occurrences which fall outside company guidelines to corporate management.

Direct Support Staff

Handicapped Development Center - Davenport, IA

November 2012 to July 2013

Responsibilities include: Assisted individuals with upkeep of the household, shopping, meal preparation, money handling, recreational activities, and going out into the community. Provided respite services that offer families a break from the demanding responsibility of caring for and living with an individual with a disability 24-hours-a-day. Provided a break for the family, the individual also had an opportunity to spend time with friends and learn new skills.

Home Instead Senior Care

Caprock Inc - Bettendorf, IA

March 2012 to July 2013

Responsibilities include: Provided companionship and conversation. Provided stabilization and assistance with walking. Prepared meals and clean up meal-related items. Provided medication and appointment reminders. Performed light housekeeping tasks such as dusting, vacuuming, making beds, changing linens, cleaning bathrooms and kitchens, etc. Washed and iron laundry. Ran errands. Accompanied clients to appointments.

Caregiver

Individual Advocacy Group - East Moline, IL

November 2011 to July 2012

Responsibilities include: Worked directly with people with development disabilities. Assisted the individual to become integrated into his /her community or the least restrictive environment. Assisted an individual with a developmental disability to lead a self-directed life and contribute to the community, assist with activities of daily living if needed, and encourage attitudes and behaviors that enhance community inclusion. Provided supports to a person with a disability at home, work, school, church, and other community places, act as an advocate for the disabled individual, in communicating their needs, self-expression and goals. Other duties as assigned. Home Instead Senior Care

Iowa City, IA

May 2011 to November 2011

Responsibilities include: Provided companionship and conversation. Provided stabilization and assistance with walking. Prepared meals and clean up meal-related items. Provided medication and appointment reminders. Performed light housekeeping tasks such as dusting, vacuuming, making beds, changing linens, cleaning bathrooms and kitchens, etc. Washed and iron laundry. Ran errands. Accompanied clients to appointments. Other duties assigned.

Caregiver

Seniors Helpers - Iowa City, IA

May 2008 to August 2008

Responsibilities include: Assisted with meal preparation and planning. Provided companionship and conversation. Performed light housekeeping duties. Provided general assistance as well as personal care assistance. Other duties as assigned.

Typist Advanced

State of Iowa/Department of Human Services - Burlington, IA July 2006 to November 2006

Responsibilities include: Provided clerical support to supervisor. Composed routine correspondence. Oversaw clerical and typing operations to maintain workflow. Compiled edited and typed reports. Obtained and compiled a variety of data from departmental records and outside sources. Performed statistical typing involving extensive use of numbers. Directed and supervised Accounts Payable. Exercised judgment in making non-technical decisions in accordance with policies and practices of employing department. Other duties as assigned.

Caregiver

Mobile Nursing Services, Ltd - Burlington, IA

January 2006 to July 2006

Responsibilities include: Assisted with meal preparation and planning. Provided companionship and conversation. Performed light housekeeping duties. Provided general assistance as well as personal care assistance. Other duties as assigned.

Typist Advanced

State of Iowa/Iowa Department of Revenue & Finance - Des Moines, IA July 2000 to June 2001

Responsibilities include: Provided clerical support to supervisor. Composed routine correspondence. Oversaw clerical and typing operations to maintain workflow. Compiled, edited, and typed reports. Obtained and compiled a variety of data from departmental records and outside sources. Performed statistical typing involving extensive use of numbers. Exercised judgment in making non-technical decisions in accordance with policies and practices of employing department. Other duties as assigned.

Johnson County Clerk

District Court - Iowa City, IA

June 1986 to June 1999

Responsibilities include: Performed a variety of technical courtroom activities. Assisted with a variety of court processing and file maintenance. Performed work confined to a limited area of court processing. Received and filed documents. Maintained court dockets and other permanent records on the ICIS database system. Performed file maintenance. Provided customer service to phone and walk-in clients. Processed payments and applied to appropriate accounts. Performed vast amounts of data entry. Accomplishments:

Proficient in all aspects of office administration. Proven to be an accomplished team member.

Proficient in Legal Terminology.

Obtained a Legal Secretary Certificate.

Considered a respected employee based on excellent job performance. Summary of

Education

Kirkwood Community College in Iowa City, IA

Contuing Education--Medical Terminology

May 2019 to Present

BA in Psychology and Sociology

St. Ambrose University - Davenport, IA

August 2007 to December 2010

Certificate in Legal Secretary

Kirkwood Community College - Cedar Rapids, IA

1984 to 1986

Skills

• Outlook

• Phone Etiquette

• Dietary Aide Experience

• Word Processing

• Analysis Skills

• Proofreading

• Developmental Disabilities Experience

• Senior Care

• Meal Preparation

• Caregiving

• Typing

• English

• Conflict Management

• Medical Terminology

• Clerical Experience

• Legal Research

• Food preparation

• Food safety

Assessments

Protecting patient privacy — Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Extensive Customer Service experience.

Strong organization and analytical skills.

Detail oriented.

Excellent interpersonal skills, office etiquette and phone manners. Software: All Windows operating systems, Microsoft Word and WordPerfect.

57 wpm Typing Speed.

Remarkable word processing and data entry skills.

Strong ability to compose and edit written materials. Excellent ability to problem solve.

Ability to multitask.

Experience with Accounts Receivable and Accounts Payable. Effective conflict resolution skills.

Internship:

08/10-12/10 Center for Active Seniors, Incorporated Davenport, IA

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