Administrative Assistant Customer Service

Profile Summary

Experienced professional with a successful career in the administration and customer service field.

Excel at interfacing with others at all levels to ensure organizational goals are attained.

Possess excellent interpersonal, analytical, and organizational skills.

Excel within highly competitive environments where leadership skills are the keys to success.

An effective supervisor with the skills necessary to direct, train, and motivate staff to its fullest potential.

Employment Raritan Valley Community College, Branchburg, NJ 09/2016-Present

Finance Assistant-A/R

Acceptance, verification and posting of payments received at the cashier window. Follow up with College department when deposit verification results in a discrepancy between the cashier proof and that of the providing department. Resolve all discrepancies on a timely basis, reporting any unresolved discrepancies to the Accounting Manager on a daily basis.

Preparation of daily bank deposits by assembling multiple deposit batches into one package for bank processing.

Preparation of armored car pickup of College deposit package to bank. Responsible for verifying identity of armored car guard, obtaining signatures upon pickup, providing all deposit packages and paperwork to armored car guard for delivery to bank. Maintain and order appropriate necessary supplies for deposit pickup.

Prepare Foundation bank deposits and deposit package for delivery to bank.

Acceptance, verification and posting of student payment s received at the cashier window.

Validation of personal Banner daily cashier session.

Post all childcare charges and adjustments in Banner to student accounts under the supervision of Assistant Controller.

Responds to students queries and resolves discrepancies as appropriate with College policies.

Verification of student billing information in accordance with established rates for tuition and fees.

Organize and confidentially stores check and large currency images in daily deposit files by deposit number and date.

First Baptist Church and Preschool 4/2012-2/2015

Administrative Assistant

Managed files and other records in the office.

Created and maintained excel spreadsheet of financial reports and donation

Liaison for incoming and outgoing phone and mail correspondence.

Made calls on behalf of pastor to communicate information to members, to schedule appointments or to follow up on inquiries.

Prepared memos or letters, and screening mail.

Copy documents for mailings or for internal distribution. Faxing documents to clients or members and receive incoming faxes to pass on to the appropriate person.

Word and Excel to create spreadsheets or document and proofreading documents before they are sent out of the office

Canceling or rescheduling appointments

Inventory control of office supplies

Meeting minutes and dictation

Assist visitors and directing them to the person they came to see and assisting preschool parents finding their way around the school

Provident Bank, New Jersey 6/2007-11/2011

Teller Supervisor/Teller

Manages tellers to meet sales goals.

Promotes effective sales and service environment.

Assure high quality of friendly customer service and adherence to sales and brand standards.

Resolves customer inquiries/complaints and situations in a positive, professional and efficient manner.

Cross-sell banking services and products to clientele.

Daily and weekly scheduling and coordination of workflow and teller staff.

Conduct regular teller staff meeting to insure compliance with all Bank policies and procedures.

Performs audit functions and takes responsibility for branch operations in the absence of the branch manager or the assistant branch manager.

Perform daily teller duties such as making deposits, withdrawals, payments and end of day procedures.

Performed other duties as required.

Wachovia Bank, N.A, New Jersey 5/2000-4/2006

Teller Supervisor

Directly supervised teller staff to meet sales and service goals.

Achieved operational responsibilities in an efficient manner to help branch meet goals.

Monitored teller’s performance relative to losses, differences and referrals. When appropriate, coaches for improved performance.

Maintained vault control to include cash orders, shipment verification and vault logs.

Resolved customers inquiries/complaints and situations in a positive professional and efficient manner. Utilizes customer complaints procedures as needed.

Conducts regular teller staff meetings to insure compliance with all Bank policies and procedures.

Performed other duties as required.

Education:

Associates of Arts in Accounting and Business Administration

Berkeley College, Woodbridge, NJ

Skills:

Clerical: Microsoft Word/ Excel/Office, Appointment Scheduling, Records Management

Bi-Lingual: Spanish

Honors

Dean’s List

President’s List

Maintained High Honor Status

Excellent Attendance

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