DIERDRA LANGLEY

*** ******* ****, ******** ** ***24, H: 315-***-**** advcua@r.postjobfree.com

SUMMARY

Multi-tasking Customer Service Representative with over 40 + years of experience providing support and service to the government, private and nonprofit sectors. Bridging the gap from internal organizational processes to the completion of external client request are my passion as a front-line representative. EXPERIENCE

08/2022 to 2/2023 Scheduling Coordinator – Stanley Law Offices − Syracuse, NY

Responsible for the scheduling of new client intakes and providing of client retention documentation via electronically or postal services. Follow-up with clients on missed appointment or unreceived client documents. Assigned intake attorneys to ensure the proper coverage. Updated office daily and weekly calendars and reported out to all staff using the MS Office Suite, Smart Advocate and AssureSign.

Customized computer-generated client documentation (i.e., retainer agreement, HIPPA and other authorizations, policy’s, independent medical exam notices) and other client intake or ongoing communicated documentation. Scanned, attached completed documentation to client files.

Directed inbound calls and/or annotated client records with information received. Placed outbound calls to clients confirming upcoming appointments or to reschedule missed ones.

Acted as a intake paralegal documenting potential case information for review by attorney. Created initial case file ensuring client’s basic and incident information were correct and details were accurate for future legal purposes and processes.

09/2019 to 5/2022 Supply Technician – Medical VA Medical Center − Syracuse, NY

Performed and maintained eleven secondary inventory points on a predetermined schedule to allow for the timely replenishment of patient care and operational needs. Responsible for first line accountability.

Communicated area medical supply demand needs or issues to Supply Chain Service management to ensure patient care service were met and supply levels were in line with inventory forecast and availability.

Proficiently used the MS Office Suite, Adobe Acrobat, Vista, and other governmental programs to document and send reports. Also received mandatory HIPPA, Ethics and Integrity other organizational trainings to ensure proficient client care.

01/1993 to 9/2019 Communications Production Specialist – American Dairy Association & Dairy Council − North Syracuse, NY

Proposed, created, and configured the organizations enterprise cloud management service system to support 60 internal staff and 50 external users (vendors and outside organization staff contact.

Monitored and managed the cloud services as the main administrative manager. Integrated MS Office, Asana, and other 3rd party support software to create cohesive workflows for organization staff.

Created system training program for all internal and external users to include user guide. Conducted webinars and onboard training for new hires. Also Implemented and managed the yearly archival of the historical organization program data in the cloud service storage system.

Acted as the liaison purchaser between staff and vendors on logistics, print projects as buyer from request to completion of final product. Researched and implemented the procurement of MWBE (Minority Women’s Business Enterprises) services related to the logistics, print production, mailing and fulfillment vendors. Implemented and automated the organizations shipping and supply service systems for the organization.

Created layouts, mail merges, presentations and spreadsheets using MS Office, Adobe and other software programs for programs and projects. Integrated various data and file management techniques to secure and streamline the data entry process, mass outgoing communication and received response processes.

08/1991 to 9/1992 Production Coordinator & Front-Line Trainer Webcraft Technologies Inc.

−Chalfont, PA

Assisted production manager and front line staff with web production and mail processing systems to ensure smooth operations throughout the production process.

Tracked and reported production numbers to include any workflow impediments that could or that were interfering with the process or required timeline to complete production efforts.

Suggested and received approval to provide new hires and current front line production assistant with self-created “Train the Trainer” SOP procedures and workflow to eliminate waste, educate and empower employees to include decrease production downtime. 05/1981 to 9/1990 Unit Supply Sergeant – U.S. Army − Nation and Internationally

Assisted Company Commander, First Sergeant and Battalion Property Book Manager with the accountability of all property assigned to the unit company level. To include acting as the company weapons armor, requestioned and distributed inventory by receipt to all company staff.

Responsible for supervising junior supply specialist to ensure proper procedures for the storage, issuing or receipt of property was handled within regulation standards. Provided junior staff with ongoing training to ensure operational readiness.

Responsible for maintaining a 100% on hand or assigned inventory ledger for inspection and investigation.

EDUCATION & TRAINING

High School Graduate – 1980

U.S Army Quartmaster Corp – 1981-1990

Primary Leadership & Development – 1983

Basic Non-Commissioned Officer Training – 1985

Basic Computer Processing - 1987

Greater Leadership of Syracuse – Class of 2000

Customer Service Certifications 1990 – ongoing

Microsoft Office Suite – 1992 – ongoing

Adobe Program Suite – 1992

Web Structure Development – 1997

Cloud Content Creation and Execution – 2016 – 2019 ACCOMPLISHMENTS & HONORS

Army Service Ribbon

Good Conduct Medal x 3

Army Commendation Medal

Multinational Peacekeeper Service Medal

Army Achievement Medal

Overseas Service Medal

Spirit of Woman Award – Syracuse, NY

Citizens Review Board – Syracuse NY

Salvation Army Supporter

ASPCA Supporter

American Legion Member