Karla Ephfrom

Virtual Receptionist

Madison, MS *9110

advcsc@r.postjobfree.com

601-***-****

am a highiy motivated, reliabie, and dependable individual who is currenty seeking a Work from Home position, data entry. in which I can exemplifity professionalism in implementing extraordinary Customer service skills. I have surplus experience working in the clerical and administrative industry. am a tast leamer, team player, and work well with others. I would be an asset to your organzat on company because of my capabilities, qualifications, and skills and i am willing to improve such sils that I have that is in congruent with what your organization/company uphoids. Authorized to work in the Us tor any empioyer

Work Experience

Virtual Customer Service Representative

Protel- Peari, MS

October 2015 to Present

am a Virtual Receptionist functioning in a vast capacity of job duties in a fast pace environment. specialize in answering inbound and making outbound calls on a daily basis in asssting a mulbtude of clients encompassing the medical, industrial and technical ffelds. I exempify customer service at a professional and exceptional leve.

Patient Representative

Gl AssOciates -Jackson, MS

May 2010 to March 2013

office Assistant

King's Auto Sales - Fiora, MS

2011 to 2012

Claims Specialist

Blue Cross Biue Shield Flowood, MS

2006 to 2008

Training Coach/CSR

Saks Incorporated -Jackson, MS

2004 to 2006

Receptionist

Jackson Hinds - jackson, MS

2003 to 2004

Program Instructor

AmeriCorps Jackson, Ms

002 to 2003

Unit Secretary

St. Dominic Hospital Jackson, MSs

2000 to 200

Education

Bachelor of Sclence in Business Administration

Belhaven College

May 2003

A.A.S. in Medical Oftice Technology

Hinds Community Colege

y 2000

Skills

* Customer service

Customer Care

Call Center

Customer Support

CSR

ofice Administration

Typing

Clerical Experience

Microsoft Outlook

Medical Office Experience

Cold Calling

Medical Records

Medical Terminology

Medical Scheduling

Medical Billing

nsurance verification

Medical coding

ICD-10

office experience

ASsessments

Verbal Communication Proficient

February 20720

Speaking clearly. correctly, and concisely

Full results: Proficient

Call Center Customer Service- Famillar

tebruary 2020

APpiying customer service skills in a call center setting. Fu results: Famiiar

Customer Focus & Orientation- Hlghly Proficlent

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service- Completed

May 2021

ldentitying and resolving common customer issues

Full results: Complete

Call center customer service-Famillar

ay 2021

Demonstrating customer service skills in a call center setting Full resultS: Eamilar

Data entry: Accuracy- Proficient

1ay 2021

Entering data quickly and accurately

Full results: Proticient

ndeed Assessments provides skills tests that are rt ngitative of a hcense on certticaton, or contimued development in any protessional field.

Additional Information

Highlights of Qualifications

Over ten years office experience.

Strongly self. motivated, punctual, and follow directions accurately. Responsible, reliable, and fnendly.

Professional appearance and manner

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