Anastasia Hendriks

**** ****** ******

Philadelphia, PA 19104

215-***-****

advcrw@r.postjobfree.com

Skills

Customer service, inbound call center, technical support, health plan knowledge, shipping, time management, manufacturing assembly, and can type 40+ wpm.

Experience

May 2019 - January 2023

Nations Benefits, Cape Coral, Florida - Customer Service Representative (Remote)

●Answering inbound calls and made OTC (Over-the-Counter) orders from our catalog for Member.

●Offered Members different plans for OTC and Grocery benefits, monthly or quarterly.

●Checked on orders via tracking numbers from UPS or Fedex.

●Created IT tickets for Members experiencing technical problems.

May 2013 – March 2019

Assurant, Jacksonville, Florida - Customer Service Representative (Remote)

●Answering inbound calls and determined what phone category the clients phone was in.

●Offered clients insurance for their cell phone in different categories according to their problems, wants, or needs.

●Offered cell phone insurance for both Sprint and Boost Mobile.

●Used Microsoft office software for creating documents.

●Type 40+ wpm.

July 2009 - January 2013

Butler Aerospace & Defense, Jacksonville, Florida - Assembly

●Clamped metal pieces together to form square box using hand tools.

●Soldered pieces together.

●Form together box for plastic mold, use tape measure to ensure all sides are of equal length.

●Prepared for fabrication and molding.

Education

Sept 2001 - June 2005 - Lebanon High School, Lebanon, OR