Customer Service Agent
Resume:
Paulette Bullard
Fontana, CA *****
**********@*****.***
To secure a challenging position in a reputable organization to expand my learnings, knowledge. and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to success of the company. Authorized to work in the US for any employer
Work Experience
Associate
CDS/Club Demonstration Services - Fontana, CA
February 2020 to Present
Prepare and demonstrate food and non-food vendor products to Costco club member. Provide excellent customer service, including assessing the needs of the customers to best recommend products. Customer Service Agent
MLB - Secaucus, NJ
May 2018 to September 2019
Responsibilities: greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable. and equipped with all the necessary supplies such as pens, forms, and paper. Answer all clients questions and incoming calls.
Redirect phone calls to the appropriate departments and take down messages. Independent shopper
Shipt - New York, NY
January 2018 to September 2018
Shopping for clients using my personal phone on Shipt app. Responsible for picking up and dropping off clients groceries in a timely manner. Ensure clients receive the right brand requested.
Keep a line of communication with the company and clients to make sure there is a clear understanding of duties,
Follow companies rules.
Sales Associate
Nordstrom - Livingston, NJ
January 2017 to January 2018
Responsibilities:Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions.
Bags purchases if needed.
Processes return transaction.
Issue change, receipts, refunds, or tickets.
Operator
ACCESS A RIDE PARATRANSIT MTA NYC - New York, NY
February 2016 to March 2017
Responsible for scheduling appointments for picking up or dropping off clients at there destination.appointments.
Answer all incoming phone calls.
Change appointments for clients.
Work in emergency appointments and resolve scheduling conflicts. Track drivers distance and location using GPS maps. Ensure 30 seconds window.
Cashier/Customer Service
Macy's - New York, NY
August 2015 to March 2017
Scan goods and collect payments
Issue change, receipts, refunds, or tickets
Redeem stamps and coupons.
Count money in cash drawers at the beginning and end of shifts to ensure that the amounts are correct and that there is adequate change.
Make sales referrals, cross-sell products, and introduce new ones. Resolve customer complaints, guide them, and provide relevant information. Greet customers when entering or leaving establishment. Process returns and check to see if items are damaged. Provide excellent customer service to ensure satisfaction. Cashier/Customer Service
T.J. Maxx - Yonkers, NY
September 2015 to March 2016
Provided customer service and assistance in locating and choosing merchandise and operated a cash register with cash, credit card, exchange, and return transaction. Completed sales transactions quickly and accurately while adhering to cash protection procedures. Used selling expertise to maximize opportunities at the cash desk to create add-on sales and build customers loyalty.
Responsible for counting out drawer at the end of business day. Education
Associate in Human services
Bronx Community College - New York, NY
September 1991 to June 1993
High school diploma in General education
jane Addams high school - New York, NY
September 1986 to June 1989
Skills
• microsoft word, excel, Outlook, and Powerpoint (2 years)
• Teaching
• Teacher assistant (1 year)
Certifications and Licenses
Microsoft word Excel, Outlook, and Powerpoint
Present
ServSafe Food Handler
December 2020 to December 2023
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